Admin Assistant - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking for a new challenge?

Do you enjoy delivering first class customer care service?

We are seeking to recruit an enthusiastic Administrative Assistant to join our friendly, dynamic team of administrators.

We are looking for someone to be part of a busy team, who works confidently giving attention to details; is efficient, demonstrating a helpful, courteous, and professional manner at all times.

We pride ourselves in delivering a high quality care to our service users.

Your role will involve dealing with a high volume of calls from service users who has queries or questions, registering referrals, keeping accurate logs of personal confidential data.

Great administration and communication skills is also required.

You must have the ability to work unsupervised, whilst under pressure, always maintaining a professional empathetic approached to our service users and relatives alike whether it be face to face or virtual.

Your main responsibility will be to assist management administratively in day-to-day operational functioning of the service.

This is a very rewarding but also extremely busy role, and would suite someone who can remain calm under pressure in challenging circumstances, whilst carrying out various tasks.

You must have the flexibility to deal with interruptions and be an excellent, tactful communicator.

If you are enthusiastic, motivated, have an eye for detail and ready for a challenge, then you are what we are looking for.

Please kindly refer to the job description and person specification attached to this vacancy or get in contact with us.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve

Our values are:

We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Register patients on the ERS system and book appointment as required.

Booking, cancelling, and rescheduling general clinics for the clinical team.

Receiving and taking relevant action on telephone calls from patients, General Practitioners etc.

Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures.

Updating patient details and viewing events using Patient Administration System (EPR). Registering patients and making up new case notes as necessary.

To liaise with other departments as required

Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and filing/redirection of all investigation results as appropriate

Dealing with incoming post and phone calls requiring administrative support for patients, staff and external organisations promptly and efficiently.

Assisting the Ophthalmology booking officers