Management Support Administrator - Shawbury, United Kingdom - Shawbury Medical Practice

Shawbury Medical Practice

Verified Company

Shawbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Shawbury Medical Practice

In Brief

Management Support Administrator
Are you a looking for an exciting new opportunity?

We are looking to recruit to a brand-new post for the practice and our team, to support the Management Team in the delivery of first-class primary healthcare services to the practice patient population.

About the Practice
We are a semi-rural Dispensing Practice with a friendly supportive team of Administrators, Practice Nurses, HCAs, GPs, and Dispensers.

We achieve high QoF and CQC success, with a focus on patient centred care and providing our 'family doctor' service to our whole community.

We are at a point in our development where, as Admin and Management teams, we need additional support to enable us to continue this quality service but also to enable us to drive developments across the practice.

Key Points

Post Overview:

The general purpose of the post, includes, but is not limited to:

To work closely with the Management Team to 'begin to move' various activities and responsibilities to within this new post, including many aspects of non-clinical activities across the practice.
To work as part of the Admin Team, involving the full remit of Practice Administration, including being a key source of cover for holidays and sickness within the team.
To support the Practice Manager in all aspects of practice functionality
To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors.
To be a key point of contact for enquiries from patients, external organisations, third parties etc

Informal visits and questions are welcomed.

Interested applicants are recommended to contact the practice, in the strictest confidence, to discuss details further and arrange a practice visit.

The Practice can be contacted - contact details one the website

It is envisaged the main aspects of the role will include the following:

Practice Administration in all its aspects
Work Towards Supporting the Management Team with:

Business continuity planning - be aware of arrangements and participate in implementation of these when necessary. Maintain and circulate up-to-date information re this.

Crisis management - Report problems as they occur to Management Team. Help to identify potential problems

Health and Safety and Risk Management - Be aware of policies for Practice premises and Fire safety. Assist to ensure basic systems are in place.

IT - Be aware of policies and procedures regarding IT and support in the day-to-day management of IT systems and practices across the surgery. Support the Practice Manager with managing the clinical system, ensuring IT security and IG compliance are always adhered to

Project management
Gather data. Support the Management Team in identifying deficiencies in system and in contributing to project management of new systems.

PPA, Prescription Pricing Authority monthly returns - support / develop overview of this monthly process

Continuous Improvement - Support the Practice Team with continuous improvement activities and to deliver high standards of patient care.

Policies and Procedures - Helping to ensure the practice's, policies, and procedures are up to date.

Developments - expanding the post as we progress together

About You

The stamina, patience and good sense of humour to succeed in working in a very supportive but very busy GP Surgery environment
The ability to work well under pressure as part of a rewarding but highly demanding role
Experience in general practice administration
Willingness and drive to develop this new post, in partnership with the practice team including gaining experience and knowledge suitable to the post
Problem solving, proactive approach to the role
Significantly flexible, team working approach
Good organisational skills
Kind and patient approach with patients, colleagues and visitors
Experience of dealing with the public and patients and to handle difficult / challenging situations in calm, measured professional manner
Able to demonstrate enthusiasm to developing skills
An understanding, acceptance, and adherence to the need for strict confidentiality
Ability to use own judgement, resourcefulness and common sense
Ability to work without direct supervision and determine own workload priorities
Ability to work as part of an integrated multiskilled team
Ability to convey information in a clear, concise and warm manner, both written and verbally being pleasant and articulate
Able to work under pressure
Able to work both quickly and accurately
Able to work in a changing environment
Able to use own initiative
Able to undertake varied numerical and recording tasks accurately
Ability to make decisions relating to nonroutine enquiries and issues