Domestic Services Supervisor - Truro, United Kingdom - Royal Cornwall Hospitals Trust

Royal Cornwall Hospitals Trust

Verified Company

Truro, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED Supervisory experience within a busy service department/environment. Previous facilities and/or cleaning experience. Internal audit/monitoring knowledge. Strong IT skills.

Self-motivated, with the ability to manage time efficiently and effectively. Excellent inter-personal skills with a professional manner. KEY RESULT AREAS To provide effective leadership in the achievement of quality support services.

Monitor the quality of the cleaning produced using the in-house monitoring procedure and achieve personal monitoring targets as set by the Domestic Services management team.

Achieve and exceed quality level targets for customer satisfaction and cleaning quality as set by the Domestic Services management team.

Conduct daily ward/department visits to assess first-hand standard of cleaning levels and to gain an insight into the perception of the service of users.

Collate and conduct corrective actions following stakeholder feedback.

In conjunction with the Domestic Services management team, ensure cleaning practices and procedures are adhered to correctly when undertaking cleaning tasks.

To ensure that the cleaning products and material items are stored correctly and that there is an appropriate amount available for staff to carry out their duties.

Keep within set targets in the Department and conform to control of infection guidelines.

To ensure that all staff follow Health and Safety guidelines as laid down in the Trust Health and Safety Policy and the NHS cleaning manual.

To ensure that all staff follow all policies and procedures for the cleaning service.

To carry out appropriate risk assessment of their work area, making sure staff are aware and abide by these practices.

To follow procedures for incidences such as fire, security accidents and other areas associated with Health and Safety. Analyse service requirements and make recommendations relating to the development of the Domestic Cleaning Service. To drive performance within the team and deliver a great experience for all stakeholders.

Manage the services to ensure that all safety procedures are carried out in accordance with the Trusts Policies and current legislation.

It is the responsibility of the post holder to contribute positively to the attainment of quality targets set within the department.

Ensure self and relevant team members are up to date and competent in relation to statutory, mandatory and job specific training.

Keep up to date with and cascade the latest safety information to relevant staff.

Ensure that all Datix reports are fully investigated.

To identify any shortfall in the skill base of staff and ensure that standards are maintained through follow up training.

To ensure that staff hours are utilised to the Departments best advantage. To prioritise and cover any area that is required to allow service to be maintained.

To support the philosophy of team building within the department.

Responsible for the individual morale of staff under their control and for coaching staff through the process of change and new procedures.

COMMUNICATIONS & WORKING RELATIONSHIPS Supporting the management team in all aspects within the department. Leading your team to ensure that the department runs efficiently.

Communicate effectively with all stakeholders. Provide guidance and instruction to members of your team. Must be approachable, enthusiastic and a team player.

The postholder will participate in an annual individual performance review of the activities of the Domestic Services, which will include an appraisal; and review of their individual performance and where appropriate, personal targets and a training plan will be agreed to ensure that quality standards and personal development are being achieved.

MOST CHALLENGING PART OF THE JOB Daily organisation to ensure a coherent, cost-effective, and motivated team Maintaining a safe and high-quality Domestic Service.

Able to work under pressure, this may include both mental and physical demands. Physical demand of standing, bending and walking for frequent periods of time. Flexibility to cover a wide range of shift patterns.