Service Desk Administrator - London, United Kingdom - Clearwater People Solutions Ltd
Description
A client of ours in looking to recruit a Service Desk Administrator.You will be based at one of their key client sites in Canary Wharf helping and solving client faults, requests, and queries.
The Service Desk Administrator will have a willingness to learnand further develop skills by working diligently to accurately interpret and respond to the customer's needsS ome of the main duties of theService Desk Administrator rolewill include:
- Provide administrative support for the service desk and site teams
- Review ongoing works within the client ticketing systems
- Manage the voice support hotline, answering calls professionally and with a high level of customer service
- Liaise with the manager to resolve any escalated issues/incidents where required
- Ensure accurate and timely data entry to billing systems
To be the successfulService Desk Administratorand have a chance to gain such an exciting opportunity you will ideally need to have experience in the following:
- Great communication skills, both written and verbal
- Good MS Office skills (Outlook, Excel, Word, Teams, etc.)
- 1st Line Support skills
- Good general IT support skills
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