Customer Service Representative - Walsham le Willows, United Kingdom - Labour-Hire Solutions Limited

Labour-Hire Solutions Limited
Labour-Hire Solutions Limited
Verified Company
Walsham le Willows, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Labour Hire is looking for an experienced Customer Service Representative to begin work for a nationwide gas and electric business.


THIS IS A PERMANENT POSITION

About the role:


  • Communicating professionally and in a timely manner to schedule booking with customers and tenants.
  • Using gaselec systems and other software tools efficiently.
  • Effective management of engineer's diaries within geographical areas, ensuring that they are fully utilised wherever possible.
  • Escalating issues regarding the scheduling of bookings to managers.
  • Following the complaints procedure at all times.
  • Supporting the successful resolution of complaints and queries through communication with the customer, tenants and engineer(s).
  • Performing any other duties as may be reasonably requested by your line manager, such as general office tasks including generating letters, photocopying and filing.
  • Monday to Friday 9 am5:30 pm
- £21,170 salary per annum


About you:


  • Possess exceptional verbal and written communication skills.
  • Be polite but assertive to ensure work is scheduled to the requirements of our clients and to our benefit
  • Be highly organised and accurate to ensure all tasks are completed successfully.
  • Be flexible to deal with shifting priorities.
  • Have excellent time management skills.
  • Be competent in the use of a range of software packages.
  • Have experience of and willingness to work to targets and KPIs.
  • Be a team player who is also able to work off their own initiative.
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