Call Centre/ Admin Assistant - Cambridge, United Kingdom - Specsavers

Specsavers

Verified Company

Cambridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Call Centre/ Admin Assistant

Location:
Cambridge Fitzroy St Hearcare

Hours:
Full time - 40 hours (to include weekend working)

Salary:
£24,000

Benefits:

-
Extra day off on your birthday:

Discounted hearing and eyecare benefits:

-
Enhanced sick pay (after a year of service):

Enhanced pay for family leave:

-
WeCare employee support services

Training provided
We're looking for someone to join our Hearcare team as an Administrator.

In this role you will be our customers first point of contact when they call in.

You'll therefore need to be a natural when it comes to customer care - articulate, good with people and always happy to help.

In addition to basic clerical work, you will be required to organise the audiologists workload, deal with customers and be able to search information on numerous databases.

You will be required to book and reschedule appointments over the phone and face to face.

Main duties will include:

Full responsibility for diary management for our Audiology stores
Booking, rebooking, cancelling appointments
Helping customers on the phone with basic hearing aid queries
Triaging calls and signposting customers to correct services
Making sure the diary is booked effectively, in accordance with business needs
Supporting the clinical team
Sending confirmations letters to patients
Opening post

We'll also be looking for an organised approach, and a good standard of education in written English and Mathematic, and confidence with Microsoft Office.

Within this role you'll also be required to complete and post orders, receive and check deliveries, and maintain Hearcare accessories and aids displays.