Cybersecurity Technical Advisor - Reading, United Kingdom - Microsoft

Microsoft

Verified Company

Reading, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.

Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.

In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.

Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company's collective Security strategy and our ability to handle these critical customer needs from start to finish.

This role is flexible in that you can work up to 100% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Main Responsibilities

Team Readiness & Development you will ensure timely case resolution by driving engineer readiness based on skillsgap analysis and product needs.
Case Management (Delivery Excellence) you will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.
Managing Collaborative Activities mentor engineers to be more effective collaborators (crossteam and crosstechnologies/lines of business).
Supportability Activities you will contribute to customer selfhelp and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection.
Process Improvement collaborate with stakeholder teams providing product and process feedback.

Qualifications:

Required Qualifications

Experience with system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 5+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
Experience with product, customer support and/or technical support experience.
Experience in Network Security Engineering or consulting, and, or Systems Administration with focus on security concepts, Defender for Cloud and Sentinel
Customer facing support experience
Experience on Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration
Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multicloud or hybrid deployments
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
Proficient level of English is required

Additional Qualifications

Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).
Experience with Linux
Containers
Vulnerability Assessment