Senior Client Advisor - London, United Kingdom - Maison Valentino

Maison Valentino

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:

London,

GB

ID:
8274

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.

Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Job Mission:

Develops store business through excellent clienteling and KPIs performance (conversion rate, cross selling, AVT, upselling, strategic zoning)

Main Duties and Responsibilities:

Client

Master and is a role model of the Client Journey
Is a role model in creating Customer emotion and desire
Engage existing and prospect clients as per weekly plan defined by Store Management
Offer and excellent Valentino Couture Service at all times across all categories
His/her sales performances and KPIs are above the average of the store - above KPIs for flagship and free standing, above KPIs for department stores
Assist Store Manager in developing external relations according to CRM Company requirements.
Foster sales in partnership and OTO appointment routine

Team

Encourage and show the team to sell through unconventional opportunities
Mentors other client advisors on Client Journey and KPI improvement and is a key teamplayer
Proactively participate in store and department meetings by sharing information, sales objectives and KPIs

Operations and Visual

Ensure the respect of Company procedures regarding sales and after sales processes; assist Team Manager and Store Manager in management of all delicate situations.

Promote flow of information regarding qualitative and quantitative features of products thus preventing any potential stock problems.

Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.

Ensure administration and operations procedures are respected.
Is up-to-date regarding HQ Visual criteria and verifies guidelines execution in store. Ensure order and cleaning of windows and internal display.
Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Key competencies

Is a role model in demonstrating couture manners and empathy
Embrace and spread Valentino's values in terms of emotional contact with the customer
Incorporate greater human touch & empathy in engagement
Believe in the brand story and mission
Embody the new brand values and attitudes, establishes human connections with customers, emphatically adapting to the individually and situation.
Informed about what's happening in the brand (global and local) universe
Has a proven selling and clienteling skills
Strong product and categories knowledge to train support the team in sales, product maintenance, replenishment, display.
Is a key teamplayer
Is a contributor to the correct operations of the store

Transactional:
performs actions and task needed to respond to client requests and enable the sales

Commercial:
applies consultative selling skills to secure "close the sales", "up-sell" and "cross-sell"

Branding:
enriches the experience and perceived value with brand storytelling; embodies the brand tone of voice, attitude and ethos

Non exhaustive list

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.

Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.