Customer Service Advisor - Colchester, United Kingdom - Adecco UK

Adecco UK
Adecco UK
Verified Company
Colchester, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Permanent Customer Service Advisor
£23,000- £25,000 + lots of benefits

Immediate start available

Based on the outskirts of Colchester, this company is established and has recently celebrated their 20 th anniversary. They are on the lookout for dynamic and experienced Customer Service individuals who can join their team of eight.

The team are welcoming, friendly, and willing to support and share their knowledge with anyone new that joins them. The office is open plan and overlooks the beautiful Essex countryside. Perfect on those hot sunny days where you can take your lunch into the grounds.

They are based in a remote location and so is only accessible via your own transport. This will not suit non-drivers or those that rely on public transport.


Ideally you will have experience or knowledge of the insurance industry, however this isn't essential as all training will be given.

Within this busy and fast paced role, you will be supporting and communicating with customers via the phone. So, if you are confident and enjoy using the phone this could be a great position for you

They offer fantastic benefits, such as healthy weekly snacks, riser desks, staff events and parties, fitness subsidy and much more


Responsibilities:


  • Handling inbound phone calls from customers and taking important information accurately
  • Always providing the highest level of customer service
  • Actively listening to each individual customer and their needs
  • Working to tight timeframes
  • Review the data given and establish whether these can be approved
  • Make outbound calls to update customers on their claims and the next steps
  • Arranging with contractors and external teams' appointments
  • Obtaining job updates
  • Coordinating diaries and updating the CRM system in real time
  • Gaining feedback from customers
  • Checking invoices against authorised budgets
  • Working closely with internal teams
  • General administration that comes naturally with this position


Get in touch with us now, if you have a professional manner and are confident over the phone, can use own initiative.

Have a great attention to detail even under pressure whilst remaining calm.

  • Free parking
  • Pool table and separate break out room
  • Full kitchen facilities
  • Riser desk options
  • Life assurance
  • Healthy weekly snacks
  • Wellbeing programme
  • Staff events and parties
  • Fitness subsidy
  • 25 days holiday + Bank Holidays
Monday-Friday

37.5 hours - 8.5 hours a day with an hour for lunch

8am-6pm on a fortnightly rota basis of 8am-4.30pm or 9.30am-6.00pm

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Penny Thompson
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