Customer Success Engineer - London - Thornton Gregory

    Thornton Gregory
    Thornton Gregory London

    2 days ago

    £65,000 - £120,000 (GBP) per year *
    Description

    Customer Success Engineer – FinTech / RegTech Scale-Up


    We're partnering with a high-growth technology scale-up in the FinTech / RegTech space that delivers market-leading solutions in Identity Verification (IDV), Anti-Money Laundering (AML), and Know Your Customer (KYC) compliance.

    This is your chance to join at an exciting stage — small enough for you to have real impact, but established enough to offer career development, stability, and innovation at scale.

    You'll be at the intersection of customer engagement, technical problem-solving, and business growth. From ensuring customers get maximum value from the platform to spotting upsell opportunities and implementing automation, this is a role where no two days are the same.

    Keywords


    Keywords: Customer Success, Client Support, Technical Support, SaaS, FinTech, RegTech, KYC, AML, IDV, Data Analysis, Automation, CRM, API

    Key Responsibilities

    • Manage customer relationships, ensuring satisfaction and retention
    • Proactively engage with clients to identify needs and upsell opportunities
    • Analyse usage data to spot trends and growth potential
    • Troubleshoot technical issues and implement automation solutions in CMS/support platforms
    • Support Sales & Marketing with automated prospect-to-customer funnels
    • Collaborate with Product, Sales, and Technical teams for a seamless customer journey

    What You'll Bring

    • 2+ years in Customer Success, Technical Support, or a similar role — OR a strong desire to learn and grow in a tech scale-up
    • Excellent communication and relationship-building skills
    • Technical aptitude (experience with CMS, automation tools, or APIs a plus)
    • Data-driven mindset with problem-solving skills
    • Ability to work from our Canary Wharf office when needed

    Why You'll Love It Here

    • Hybrid working model with a great London HQ
    • MacBook provided
    • Free access to mental health support
    • Be part of a mission-led company shaping online trust

    Perfect for


    Perfect for: Customer Success Specialists, Technical Account Managers, SaaS Support Engineers, Client Success Managers, Customer Engagement Specialists, and recent graduates with a passion for tech.

    Seniority level

    • Mid-Senior level

    Employment type

    • Full-time

    Location: London, England, United Kingdom. Hybrid working model with a London HQ (Canary Wharf).

    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
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