- Manage customer relationships, ensuring satisfaction and retention
- Proactively engage with clients to identify needs and upsell opportunities
- Analyse usage data to spot trends and growth potential
- Troubleshoot technical issues and implement automation solutions in CMS/support platforms
- Support Sales & Marketing with automated prospect-to-customer funnels
- Collaborate with Product, Sales, and Technical teams for a seamless customer journey
- 2+ years in Customer Success, Technical Support, or a similar role — OR a strong desire to learn and grow in a tech scale-up
- Excellent communication and relationship-building skills
- Technical aptitude (experience with CMS, automation tools, or APIs a plus)
- Data-driven mindset with problem-solving skills
- Ability to work from our Canary Wharf office when needed
- Hybrid working model with a great London HQ
- MacBook provided
- Free access to mental health support
- Be part of a mission-led company shaping online trust
- Mid-Senior level
- Full-time
-
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Customer Success Engineer - London - Thornton Gregory
Description
Customer Success Engineer – FinTech / RegTech Scale-Up
We're partnering with a high-growth technology scale-up in the FinTech / RegTech space that delivers market-leading solutions in Identity Verification (IDV), Anti-Money Laundering (AML), and Know Your Customer (KYC) compliance.
This is your chance to join at an exciting stage — small enough for you to have real impact, but established enough to offer career development, stability, and innovation at scale.
You'll be at the intersection of customer engagement, technical problem-solving, and business growth. From ensuring customers get maximum value from the platform to spotting upsell opportunities and implementing automation, this is a role where no two days are the same.
Keywords
Keywords: Customer Success, Client Support, Technical Support, SaaS, FinTech, RegTech, KYC, AML, IDV, Data Analysis, Automation, CRM, API
Key Responsibilities
What You'll Bring
Why You'll Love It Here
Perfect for
Perfect for: Customer Success Specialists, Technical Account Managers, SaaS Support Engineers, Client Success Managers, Customer Engagement Specialists, and recent graduates with a passion for tech.
Seniority level
Employment type
Location: London, England, United Kingdom. Hybrid working model with a London HQ (Canary Wharf).
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Customer Success Engineer
Full time Only for registered members London
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Customer Success Engineer
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Customer Success Engineer
Only for registered members London
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Customer Success Engineer
Full time Only for registered members London
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Customer Success Engineer
Only for registered members London
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Customer Success Engineer
Only for registered members London
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Customer Success Engineer
Only for registered members London Area
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Customer Success Engineer
Only for registered members London, England
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Customer Success Engineer
Only for registered members London
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Customer Success Engineer
Only for registered members London, England
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Customer Success Engineer
Only for registered members London
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Customer Success Engineer
Only for registered members London
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Customer Success Engineer
Only for registered members London
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Customer Success Engineer
Only for registered members London Area
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Customer Success Engineer
Only for registered members London
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Customer Success Engineer
Full time Only for registered members London
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Customer Success Engineer
Only for registered members London, UK
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Customer Success Engineer
Only for registered members London, England
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Customer Success Engineer
Only for registered members London, England
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Customer Success Engineer
Only for registered members London, UK
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Customer Success Engineer
Only for registered members London