Account Handler - London, United Kingdom - Howden Group Holdings

Howden Group Holdings

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it.

Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture.

That's what sets us apart, and why we nurture and retain the best talent in the market.

Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden Group.

Administer clients' insurance requirements by providing broking and processing support to the Asset Management team in accordance with the relevant Company and/or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service.

Key Responsibilities / Accountabilities

Client

Develop strong relationships with immediate team and Divisional teams
Assist team to deal with incoming enquiries from clients, insurers and third parties
Assist with client renewal process and midterm adjustments
Behave with all involved parties, both internal and external, fairly and ethically
Broking Process_
Assist in the creation of comprehensive client broking and other types of documents
Creation of slips, quotes, indications and endorsements
Organise files and electronic records
Ensure up to date records are maintained at all times on the Company's/Group's systems for the rest of the team to access, developing new filing systems where appropriate
Interpret instructions and issues arising, and then implement actions according to policies and procedures

Skills and abilities needed to perform role

Attention to detail with the ability to produce accurate documentation in a timely fashion
Ability to work effectively within a team
Ability to prioritise and organize work
Compentent IT skills, including but not limited to Microsoft Workd, Excel and Power Point
Able to establish strong client focused relationships built upon the ability to deliver a high standard of service
Able to react positively to change resilient and calm under pressure
Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
Able to undertake and demonstrate competence in technical training, as required by the industry regulator

Knowledge and Experience

Previous experience of working in technical/broker support role advantageous but not necessary
Basic technical knowledge of FCA regulations as they pertain to insurance intermediaries
Understanding of processes and procedures within the insurance market

Professional Qualifications

GCSE's (or equivalent) including English and Maths essential
A levels or equivalent are desirable

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals.

We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our Culture:
People First

We are proud to be at the global table, but we are most proud of our culture.

It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:

An international group with independence and people at its heart
A home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group.

David's vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it.

Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

Additional Job Details

Worker Type:
Permanent