Customer Claims Advisor - Liverpool, United Kingdom - RSA

RSA

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Opportunity
Customer Claims Advisor
RSA Motability - Liverpool
Full Time / Permanent positions - 35 hours per week
Starting Salary - £21,000

Multiple January 2023 start dates

The role will be a hybrid working arrangement split between our RSA Liverpool office - New Hall Place (Old Hall Street) and home.

Range of set work patterns including evenings and weekends.

The Role
Is helping customers and making a difference to their lives your passion? If it is then we want to hear from you

RSA Motability is looking for great people who are passionate about providing excellent customer service to join our award-winning Contact Centre Team.

We provide the insurance for the Motability scheme which supports people with disabilities achieve greater independence through access to worry free motoring.

As a Customer Claims Advisor, you are at the heart of our business and will be the first point of contact should our customers need you.

There will be initial training and support on site to ensure you are happy and confident in the role.

We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team.

Keep reading below to find out more about the role and what we can offer you

About You:

You need to be the kind of person that loves helping customers and making a difference every day. A great listener and communicator who can identify customers' needs and provide a solution in a professional and empathetic way.
You will be part of a team and encouraged to perform to the best of your ability every day. You will be supported and made to feel part of the team by your colleagues who are also really passionate about what they do. We encourage employee voice and embrace new ideas and so should you
The initial training and ongoing learning, to ensure you are fully operational, will be officebased training to ensure successful induction into the role

Minimum skills and experience required

Good verbal and written communication skills
Have a warm and empathetic manner
A passion for customer service and helping others

Rewards and Benefits
We pride ourselves on looking after our customers and we know how to look after our people too.

Our people are the key to our continued success, and we believe in rewarding them for their hard work and commitment.

Here are some of the benefits you can expect from us:

Our leading benefits package includes:

Starting salary of £21,000 per year
Performance related bonus payments paid twice a year of up to 3.5% of your salary
25 days' holiday
Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11%
Life Assurance 10 times base salary
Unfunded flexible benefits package including Childcare vouchers, Gymflex, Cycle to work scheme and retail vouchers plus many more.

About Us
A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers, and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.

Our commitment to diversity is sincere, continually growing and led right from the top.

Our Values

Integrity - Be honest, open and fair. Set high standards. Stand up for what is right.

Respect - Be kind. See diversity as a strength. Be inclusive and collaborate

Customer Driven - Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.

Excellence - Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.

Generosity - Help others. Protect the environment. Make our communities more resilient.

Job Reference:
UK000439