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  • Medical Receptionist - Liverpool - Blackstone Recruitment Limited

    Blackstone Recruitment Limited
    Blackstone Recruitment Limited Liverpool

    2 weeks ago

    Default job background
    Full time
    Description

    Medical Receptionist Job Details

    Job Title: Medical Receptionist

    Hourly Rate: £14.70 per hour

    Working hours: Full time and part time considered

    Payment Method: PAYE or Umbrella

    Contract Type: Locum

    Contract Length: 1 to 3 month minimum

    Job Summary:

    • Provide care navigation call handling duties in line with processes and procedures
    • Excellent communication with call requests at all times to enable effective care navigation to the most appropriate Clinician and/or service
    • Provide support to the wider Primary Care team and action any follow up calls to other services as required
    • Provide operational support to the onsite practice team and clinical team
    • Ensure safety of our patients by following correct processes
    • Ensure all follow up calls are input into the patient record.
    • Use of effective questioning and active listening to ensure when speaking to patients that patients achieve the correct outcome
    • Record essential information in a concise and accurate manner using EMIS Web system processes
    • Identify callers requiring an immediate emergency response and refer to appropriate emergency ambulance services
    • Liaise effectively with all professionals both internal and external
    • Contact other services to request visits as instructed by clinical team, and inputting the request into patient record
    • Maintain a calm and sensitive approach when dealing with people in distress
    • Write and maintain clear, accurate records of patient information in a variety of formats (electronic and paper)
    • Adapt communication style and method to best support patient preference and need
    • Understand local referral arrangements/pathways for holistic support from a wide range of sectors
    • Take a proactive, problem-solving approach in helping support people to connect and access services
    • Actively monitor own adherence, conformance and non-productive time to drive efficiency within the Hub and ensure patient safety is not compromised
    • Meet Key Performance Indicators (KPI) targets as set out and agreed with the Primary Care Hub Manager

    Additional Responsibilities:

    • Be prepared to work flexibly in terms of time and workload according to the needs of the service
    • Share best practice knowledge with colleagues to promote continuous improvement within the Hub proactively offering ideas and suggestions for improvements
    • Participate in annual personal development reviews and take responsibility for own continuing professional development
    • Ensure Information Governance policy is adhered to at all times
    • Ensure that all incidents, complaints, and safeguarding concerns are reported appropriately to the Primary Care Hub Manager, using the available reporting mechanisms correctly
    • Ensure that any Health and Safety concerns are raised to the Primary Care Hub Manager
    • Promptly report any IT or Security issues to the Primary Care Hub Manager
    • Undertake any other appropriate ad hoc duties as requested by the Primary Care Business Manager and/or Primary Care Hub Manager

    Candidate Requirements:

    • Right to work in the UK
    • 6 months reception or admin experience in a healthcare setting
    • Must have EMIS experience

    Blackstone Benefits:

    • Assigned specialised recruitment consultant
    • Access to exclusive and flexible UK locum and permanent jobs
    • Complete onboarding support
    • Framework Rates
    • Informed tailored career advice
    • Personalised job alerts
    • Unlimited referral bonus
    • Prompt payroll

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