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  • Complaints Resolution Officer - Grimsby - edgarsson ltd

    edgarsson ltd
    edgarsson ltd Grimsby

    2 months ago

    Description
    About The Role We are Magenta Living , and empowering people is our purpose . We work together by guiding, teaching, and cultivating knowledge and confidence to overcome challenge and seize opportunities.

    By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well-being of the broader society we serve.

    Working with us means you can open doors to a world full of possibilities Join our Customer Experience Team as a Complaints Resolution Officer and play a key role in resolving customer complaints and enquiries from MPs and local Councillors.

    Youll manage cases from start to finish, working with internal teams and external bodies like the Housing Ombudsman to ensure fair, timely outcomes.


    This role is ideal for someone with strong customer service skills, excellent attention to detail, and the ability to communicate clearly and professionally.

    Youll use customer feedback to drive service improvements and help shape a consistent, high-quality experience for our residents.

    If you're organised, enthusiastic, and passionate about making a difference, wed love to hear from you. Please download the full job description to read more about the role. About Us

    Our Purpose

    Empowering people is our purpose. We work together by guiding, teaching, and mutual support, cultivating knowledge and confidence to overcome challenge and seize opportunities.

    By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well-being of the broader society we serve.

    Our Vision


    Opening doors to homes full of love, communities full of life, and a world full of possibilities is all about creating opportunities and eliminating barriers for everyone.

    Our Values

    'Do the Right Thing' is the thread that weaves our actions, decision-making, and connections. Making choices that align with our purpose, vision, and values, and ensuring everyone feels safe and supported.


    At Magenta Living , our mission is to provide customers with a home theyre proud of and create flourishing communities.

    We're proud to say that its our dedicated people that make this happen. This is a very transformative and exciting time to join us as we embark on the Road to 2030

    Who We Are

    We are innovatively forward thinking, with a customer focussed approach.

    This allows us to be one of the best in our industry, managing around 13,000 homes across our heartland Wirral and the North West.


    One of our key focuses is giving back to our customers and communities and as a Not-for-Profit organisation, social value is a significant part of who we are - everyone has their part to play at Magenta Living.

    Youre in great hands here at Magenta Living.

    We are proud of being awarded the Navajo Charter-mark for our work supporting the LGBTQ+ community and ISO45001 for our people health and safety practices.

    At Magenta Living we are proud to be an employer who provides equal opportunities.

    We encourage all applications regardless of age, different abilities, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

    Our Culture

    Were proud of our empowering, fun and flexible culture and value every colleagues opinion.


    Our teams are the talented and motivated driving forces behind improving our customer, communities and colleague experiences, with opportunities for you to get involved with our dynamic colleague panels and social events.


    Each year we vote for our charity of the year from a fabulous list of local charities, all nominated by our colleagues.

    Hosting a range of fundraising events and activities throughout the year, and this year were proud to be raising money for the amazing Together Dementia Wirral.

    What We Offer

    There are so many to pick from, but to just name a few

    26 days holiday (plus UK bank Holidays)
    Paid time off over Christmas Period
    Defined Contribution Pension Scheme with a fixed employer rate of 6%
    Flexible working
    Healthcare Cash Plan
    Well-being support and fun employee events
    Employee Recognition programme
    Talent Management Programmes and e-learning access to support development
    Free parking at either our head office or main depot
    Paid professional memberships
    Volunteering days

    Free on-site gym

    About


    Are you ready to take your career to the next level? At Magenta Living, we believe in empowering and developing our employees to reach their full potential.

    By signing up for our job alerts, you'll be the first to know about exciting opportunities that align with your skills and aspirations.


    Please follow the below link to sign up:
    Fancy being part of team Magenta? Find out more here

    We believe that everyone should have access to the wide range of opportunities we offer. Our job alerts ensure you stay informed about roles at Magenta Living

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