Family Hub Support Officer - Kensington and Chelsea, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

Kensington and Chelsea, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Family Hub Support Officer

Kensington & Chelsea

£18.47/hr

Enhanced DBS required

1.

JOB PURPOSE:

To provide business and administration support to managers and front line staff across the early help service and, along with practitioners, providing a welcoming first point of contact at children's centre sites as required across the family hubs.

Database maintenance - access and update relevant databases and generate reports for management information in a timely and efficient manner; organise and maintain records and documents using the appropriate council process / system.

Ensuring all new family's details are registered.

2.

DESCRIPTION OF DUTIES:

To greet visitors and provide a welcoming first point of contact, dealing confidently & constructively with enquiries in an articulate and helpful manner; provide an efficient customer facing service to users of Early Help and input information onto the relevant databases.
Database maintenance - access and update relevant databases and generate reports for management information in a timely and efficient manner.
Create more complex documents, reports, correspondence etc. from the information provided, using standard formats and software
Organise and maintain records and documents, ensure all new family's details are registered and process and maintain referral, service activity and service user information on all appropriate systems.
Communicate effectively and act as point of contact for the service. Resolve problems, within scope of role, escalating to line manager as required.
Carry out all duties and responsibilities with reasonable care for the health and safety of self and others and report any potential hazards or unsafe practices to line manager.
Ensure buildings are operating to current health and safety legislative requirements. Collect accurate and timely data records to evidence impact of services in the locality
To provide information to users and potential users on services and activities available through settings across the hubs.
To ensure that all timetables and information are up to date and available for families and partners attending Children's Centre buildings.
To collect details from parents/carers relating to themselves and their children for centre evaluation statistics and ensure data entered onto appropriate database in a timely and accurate manner.

Essential:

Experience in working in a children's centre is desirable
Excellent communication skills orally and in writing at all levels.
Good organisational skills, selfreliant, experience of prioritising and working to deadlines
Attention to detail, following procedures accurately.
Flexible, adaptable, creative and resourceful
Experience of working as part of a team and working under pressure.
Successful experience of using IT databases.