Customer Support Executive - Birmingham, United Kingdom - Euro Parking Services Limited

Euro Parking Services Limited

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Euro Parking Services is an established Car Parking Management Company, with extensive and comprehensive experience in the UK parking control industry.

We currently manage and operate in over 500 car parks across the UK, 24 hours a day and 365 days a year

Job description

As a Customer Support executive, you will play a vital role in providing exceptional customer service to individuals and stakeholders seeking assistance with parking-related matters.

Your responsibilities will include addressing inquiries, resolving issues, processing requests, and maintaining positive interactions to ensure a smooth and efficient parking services experience.

As a
Customer Support your responsibilities will include:

Engage actively with customer concerns, inquiries, and feedback, and provide accurate and comprehensive responses.
Investigate and resolve customer issues related to parking permits, penalty notices, payment disputes, appeals, and other parkingrelated matters.
Provide clear and accurate information about parking regulations, permit options, parking facilities, and payment processes.
Process customer requests for parking permits, permit renewals, refunds, and appeals according to established procedures.
Work to enhance customer satisfaction and improve overall service quality.
Troubleshoot technical issues and guide customers through stepbystep solutions.
Follow company policies, procedures, and guidelines for customer interactions, issue resolution, and data handling.
Collaborate with colleagues and crossfunctional teams to ensure a consistent and seamless customer experience.
Deliver exceptional customer service, efficiently and in line with BT's vision and values.
Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.
Strong customercentric mindset and the ability to empathize with customers while maintaining a professional demeanor.
Problemsolving skills and the capacity to analyse situations and propose effective solutions.
Proficiency in using computer systems, customer relationship management (CRM) software, and relevant tools.
Ability to multitask, manage time effectively, and handle a high volume of customer interactions.
Familiarity with parking regulations.
Prior experience in customer support, helpdesk, or a related field is a plus.