Customer Service Executive - Epsom, United Kingdom - Active Recruiting Consultants Ltd

Active Recruiting Consultants Ltd

Verified Company

Epsom, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A company known for developing staff and keeping employees happy and motivated. Real chance for either a recent graduate or someone with customer service experience to break into Financial Services
-
Job Title/Location: Customer Service Executive, Epsom/WFH
-
Salary:
£24,000 - £25,000 + bonus/overtime adds c.£1,000 - £1,500 + pension
-
Office/WFH:Working week is 3-4 days office, 1-2 days WFH. Training period 100% office based
-
Requirements: Telephone based customer service experience or strong retail/shop experience. Graduates with some customer service/retail experience also considered
-
Role Snapshot:Dealing with queries from current customers (this is not a 'sales' type call handling role), regarding mortgage and investment/savings products. 40% of the role is admin based

The Company:

Our client is a highly professional financial services company who base their customer services model on just that, first rate customer service as opposed to the hard sell.

Mortgages and Savings products are their key markets with this role exposing you to both sides of the business.

Maintain an up to date knowledge of all products and services offered by the company
Proactively following up enquiries via marketing and the website
Carrying out market research and analysis of results when necessary
Dealing with all general special tasks and projects that are customer related
Liaise with external suppliers and maintain business relations with third parties as required
This role works within a rota system of Monday to Friday 8am 6pm, so you would work for 7.5 hours between these times. There is a requirement to work, on average, a half day one Saturday per month and those hours are 9am 12pm for which you get 1.5 x hourly rate._

Skills / Experience Required:

For this Customer Service Executive role our client will consider people who have worked in call handling roles previously, as well as strong retail/shop based experience.

Graduates also considered with some recent customer services/retail experience.

Good MS Office experience is required, along with an eye for detail and the ability to work accurately within a fast-paced environment.

Additional Information:
This is a great opportunity for career progression. Salary is to £25,000 along with an annual bonus, overtime, good company benefits inc. pension and professional study sponsorship. The Saturday overtime and company bonus would mean approx. an additional £1,000 - £1,500.
-
The Customer Service Executive post is one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 25 years of experience in this field. Areas of expertise include administration, customer service, business analysis, compliance, pensions, paraplanners, sales support and project management roles. Check the website and feel free to call Darren Snell at any time._

Job Types:
Full-time, Permanent

Salary:
£24,000.00-£25,000.00 per year

Benefits: