Claims Handler - Newcastle Upon Tyne, United Kingdom - Gem Partnership Ltd

Gem Partnership Ltd

Verified Company

Newcastle Upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

We are looking for a Claims Handler to join a growing team in Newcastle City Centre.

Role & Responsibilities

Answer calls from clients and third parties and maintain an exceptional standard of customer care according to agreed standards.
Where required, make outbound calls to potential clients who have requested a conversation to advocate our services and obtain more information in respect of their compensation claims.
Log information on all calls and maintain detailed and accurate records.
Establish and maintain effective working relationships with coworkers, supervisors and the general public.
Perform all duties in and efficient, professional and courteous manner, ensuring strict confidentiality and compliance is maintained.
Maintain regular consistent and professional attendance and punctuality.
Previous customer service experience is essential either from a call centre, office environment or retail
Exceptional communication skills in English, both written and verbally.
Attention to detail as calls can be quite lengthy
IT literate in Microsoft Office.
An understanding of the importance of client care and maintaining good client relations.
Strong organisational skills and ability to prioritise.

Salary & Benefits

£21,000 per annum for 35 hours per week Monday to Friday between 9am and 7pm on a rota basis

23 days holiday, plus Bank Holidays per annum. Additional holiday for long service.
Holiday Purchase Scheme (You can buy up to 1 week's annual leave).
Attendance bonus.
Quarterly funded teambonding activities.
Death in Service following 1 years' service.
Autoenrolment Company Pension.
Travel to work schemes; Bike to Work Scheme, Public Transport Pass Scheme.

Excellent opportunities for career progression and development