Business Administration Apprentice - Doncaster, United Kingdom - Total Training Provision
Description
This is a fantastic opportunity for an individual to start their career in the medical support sector. You will be joining a market-leading organisation, providing administrative support and services to a team of professionals.The Case Worker is responsible for administering patient's cases which have been requested via MedCo.
The role is exciting and multifaceted with duties including but not limited to:
- Booking and rearranging medical appointments as required
- Chasing of medical reports as required
- Ensuring service level agreements are complied with
- Recruiting of specialist experts if necessary
- Provide a high level of customer care and service to all patients
- Ensuring all tasks are processed in accordance with procedures and notes are added to every case history
- Carry out all duties in compliance with Data Protection laws
- Reporting any breach of data to your Manager for escalation to the Caldicott Guardian
Skills and competencies
Interpersonal skills - ability to build successful, mutually beneficial business relationships. Understanding of company software Planning, organisation and time management skills Knowledge of key policies Punctuality and attendance
Values and Attributes
- Working together for patients.
- Respect and dignity.
- Commitment to quality of care.
- Compassion Improving lives.
- Everyone counts
Qualifications:
- Full training will be provided in your probation period, followed by annually refresher training
Technical knowledge / experience
- Understanding of company procedures, policies and system to support effective auditory control and regulatory compliance
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