Technical Writer and Content Creator - Welwyn Garden City, United Kingdom - Ocado Group

Ocado Group
Ocado Group
Verified Company
Welwyn Garden City, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Purpose
Shape the future of training and delivery of maintenance instructions within Ocado.

To identify and develop the use of multimedia tools to create and revise maintenance instructions to enable end users to service and repair Ocado products as effectively as possible.

By using a mix of existing and multimedia techniques (e.g. videos, animations and of course traditional documents) to produce high quality new and revised maintenance, installation, and service instructions. Whilst meeting the high expectations of technical content and format accuracy for the entire product lifecycle.

Product Area

Ocado Smart Platform (OSP) ASRS Bot

Roles & Responsibilities Drive the development and evolution of technical instructions for Ocado's automation products including Robots, Charging Systems, Recovery Solutions and more. Produce unambiguous multimedia content to instruct end users how to perform maintenance tasks, including:
  • Illustrations
Animations Video content Written instructions. Produce clear and consistent multimedia content from existing design data (e.g. 3D CAD models, engineering drawings, electrical schematics, engineering bill of materials) to support technical understanding. Produce clear, easytoread, and consistent instructions and supporting content, for the elements of the Ocado Automated Storage and Retrieval Systems (ASRS) including: Operation and Maintenance Manuals Component Maintenance Manuals Installation Manuals Troubleshooting Guides. Liaise with design teams and interpret design data to write concise, usable technical procedures. Actively engage with engineering projects to identify and capture data necessary to create technical multimedia content.
Validate the technical instructions by personally executing the procedures on the intended automation equipment with end users located on Ocado sites within the UK. Work with Project Managers, Design Teams, Developers, and other Technical Publication and Content Creators. Understand the needs of Training Managers responsible for training onsite technicians in the use of our automated solutions, to ensure help content supports and complements their efforts. Review and proofread other team members work. Contribute to developing the working methods and processes of the wider Technical Publications team.Knowledge, Skills and Experience

Essential Working knowledge to create functional illustrations, animations and video instructions. The ability to create accessible illustrations from design data (including CAD) to support written procedures. Proven technical content creation experience (ideally for electromechanical systems), such as operation and maintenance manual, component maintenance manual, install manual and troubleshooting guides. Working knowledge of structured content creation tools Impeccable written English, and the ability to write consistently and concisely in accordance with a style guide. Experience working within a structured authoring environment using industry recognised tools Ability to understand sometimes complex flows or technical information, and to be able to explain them clearly and simply to an enduser. Ability to work independently to tight deadlines, across multiple projects simultaneously.
Desirable The ability to write easytoread, fluent text in Simplified Technical English, and the capability to organise content clearly. Writing for internationalisation and working with software and content that is delivered in multiple languages. Using Git, or other version control systems. Working in an Agile environment Experience of working directly with development and design teams.
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