Customer Service Contact Centr - London, United Kingdom - Tate

Tate
Tate
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Contact Centre - Full Time & Part time positions available

£13.00 per hour

Ongoing Temp

Hybrid Working

Location - Colindale, Edgware


Tate are currently recruiting for a Contact Centre Officers to join our client, one of the UK's top housing associations based in Barnet, North London, on a temporary on-going basis.

We have
full time and part time positions


Key Accountabilities

  • Always Providing an excellent standard of customer care and creating a positive customer experience across all channels
  • Embrace a culture of performance management, customer care, equality of opportunity and resident empowerment.
  • Manage customer expectations to ensure that the customer has clarity as to what The Barnet Group can provide and thereby minimise and prevent unnecessary customer contact. Regularly and accurately record avoidable contact and other intelligence that can inform service and process improvement.
  • Ensure that all customer contact is captured on QL and that every opportunity is taken to increase information about customers.
  • Organise repairs and related works in partnership with the customer and contractors in line with the companies performance standards including the accurate diagnosis and prioritisation of work, minimising unnecessary cost to the business.
***
Required Skills:
  • Outstanding telephone manner and a high command of written English
  • Likely to have practical work experience providing support services.
  • Knowledge of relevant working systems, equipment and/or software and administrative processes.
Tate is acting as an Employment Business in relation to this vacancy.
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