Cardiothoracic Medical Secretary - Stoke-on-Trent, United Kingdom - University Hospital of North Midlands NHS Trust

University Hospital of North Midlands NHS Trust
University Hospital of North Midlands NHS Trust
Verified Company
Stoke-on-Trent, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Key Areas/Tasks Provide comprehensive secretarial support to medical and nursing staff. Including accurate typing of clinical correspondence.

The job will involve job prioritisation of work, booking outpatient appointments via e-referral/C&B, answering all telephone queries, typing and liaising with GP Practices.

To co-ordinate the day to day workload of the secretarial team within the department, addressing issues when they arise.


To liaise with secretarial team in terms of day to day issues, eg annual leave requirements and also keeping accurate records.

To organise and conduct appraisals within the department. To develop and maintain a team working philosophy amongst the department team. Planning and organisation of own time.


Effective managment of outpatient waiting lists, including compliance with the Patient Access Policy to ensure that waiting time standards are achieved, taking into account clinical priority.

Responsibility for timely resolution of verbal complaints, as well as involvement in the formal complaint process in line with the Trusts Policy and Procedure for the Handling of Complaints.

Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquired knowledge to assess each situation and to deal with accordingly.

To ensure systems are in place to deliver a high standard of communication to build and maintain good working relationships.

Monitoring and management of incomplete pathways. Liaise with Consultants and schedule appointments. To arrange, cancel or alter clinical commitments to contribute to the smooth running of the department. To enter data into and extract data from Medway as required.

To organise and arrange the copying and collation of materials.

To locate correspondence to send to clinic daily To understand and comply with all Department and Trust Procedures and Policies.

To undertake any further duties as required by the Division.
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