Customer Service Representative - Orpington, United Kingdom - Grabex Windows Ltd

Description

Customer Service Representative

If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.

We are looking for people who share our passion, energy, and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the largest local companies.


About the role
Purpose of the roles is to deliver excellent customer service through the pro-active management of customers contracts.

You will work as part of a wider team and build outstanding relationships internally and externally, consistently delivering excellent results against agreed performance objectives.

It will involve plenty of scheduling and planning duties and making sure these plans reach realisation stage so ability to multitask and visualise workload and pipeline will be critical here.

Role will involve scheduling installations, services or deliveries, communication with suppliers and contractors.

You will be required to handle incoming leads and allocation them to relevant estimator for handling.

Out customer support team works as one.


About you

You will need to be Pro-active and well organised, able to manage a busy workload with competing and changing priorities, you need to be flexible and adapt to change in a fast-paced environment' A team player who can build strong effective relationships with customers.

stakeholders and colleagues.

You will need to be enthusiastic and motivated and capable of dealing with a wide range of tasks. Excellent written and verbal communication skills with a calm and confident tele


About Grabex
Grabex is playing a vital role in helping client to fulfil their fenestration needs. We are fabricators so we make window and doors along with bespoke furniture.


Salary:
£25,000.00-£30,000.00 per year


Benefits:

• Free parking

Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Orpington: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 3 years (required)


Work Location:
In person