Internal Sales Specialist - Birmingham, United Kingdom - Interface, Inc.

Interface, Inc.

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Purpose:

Provision of a sales desk for fast moving sales for a specific Interface client set, overseeing all sales opportunities from initial enquiry through to delivery.

The Internal Sales Specialist works closely alongside the external Sales and Customer Service teams to provide an expert internal sales service for customers, delivering an exemplary end to end buying experience.

Accountabilities

Provide a 1st class customer experience to our customers over the phone and all channels of communication, focusing on closing the deal and generating future sales opportunities.
Proactively manage a portfolio of customers (flooring contractors and distributors), developing relationships to identify needs and promote Interface products and solutions to drive growth.
Reengage declining or lapsed accounts where appropriate.
Handle stock, product and sample enquiries in a timely manner to facilitate customer orders.
Provide accurate pricing and quotations on small orders.
Proactively follow up quotes where necessary to close sales via all relevant channels.
Maintain CRM to ensure all records for assigned accounts are accurate and informative with relevant contact information included.
Develop specified clients to an improved long term servicing model, which could include internal or external commercial solutions.
Support Account Managers within the region with quick turnaround requests which relate to the in scope client set (e.g. quotations and pricing) and react quickly to customer enquiries through the desk based hub phone number.
Liaise with Distribution and channel partners on a regular basis in order to nurture mutually beneficial commercial opportunities and support customers together.

Knowledge, Skills and Experience

Essential

Confident and pleasant telephone manner with experience of managing internal calls as well as outbound
Experience of working within CRM preferably Salesforce
Proficient with Microsoft Office
Ability to interact with all levels of management, staff and employees
Passionate about developing sales and customer relationships through the promotion of products and services
Excellent organisational skills ability to prioritise
Professional approach to team and client relationships
Resilient under pressure
Good sales, interpersonal and analytical skills with ability to meet and exceed targets

Desirable