Planning for Care Assistant - Godalming, United Kingdom - Age UK Surrey

Age UK Surrey
Age UK Surrey
Verified Company
Godalming, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Age UK Surrey is an independent local charity providing services across the county to help people over 50


Our aim is to provide services, support, and activities to enable people to be resilient throughout the changes and challenges of later life.


Job Overview


This a role is part of a new and exciting 6 month Planning for Care project being launched between Age UK Surrey and Surrey County Council, aimed at residents who arrange and pay for their own care.

The initiative aims to help those over 50 understand and navigate the health and care system, encourage them to plan for later life, make good decisions about care and support, whilst understanding the range of care options available.


This role will be to work directly with the Planning for Care Advisor, providing administrative support and acting as a key point of contact for clients and their families.

This role would be ideally suited to anyone who has previous experience providing care to older people.

The post is fixed term, September 2023 to March 2023.


Key tasks:


  • To help residents with a wide range of enquiries and provide information and advice about planning for later life, welfare benefits and income maximisation, power of attorney, asset management and care options. Existing experience excellent, but training will be provided.
  • Develop information resources to distribute at events, on website, via phone enquiries, at groups and via home visits.
  • Support in the Delivery of the objectives and measures of success for the project monitoring key performance indicators.
  • To manage the project administration, ensuring high attention to detail and obtaining consent from clients.
  • To be responsible for the timely and accurate recording of all client and project related data onto Salesforce and relevant databases.
  • To assist in the planning and delivery of events in each borough and district area across Surrey where we will share information and advice to residents who arrange and pay for care themselves, care arrangers and carers.

Person Specification:


Essential:


  • Highly organised, selfmotivated with high attention to detail
  • Proficient in MS Office, Excel and other software
  • Adaptable, flexible and selfmotivated
  • Excellent customer service skills
  • Team player
  • Strong IT and digital skills including ability to navigate online information.
  • Experience in an administration role, including updating and maintaining databases accurately.
  • Knowledge of current health and social care priorities
  • Understanding of GDPR and all other relevant Data Protection legislation

Desirable:


  • Knowledge of Age UK Surrey services
  • Experience of arranging and supporting events

Job Types:
Full-time, Fixed term contract

Contract length: 6 months


Salary:
£21,500.00 per year


Benefits:


  • Work from home

Schedule:

  • Monday to Friday

Application question(s):

  • Do you have up to date knowledge of current health and social care priorities affecting older people?

Experience:


  • Customer service: 1 year (preferred)
  • Database administration: 2 years (preferred)

Licence/Certification:

  • Driving Licence and own transportation (required)

Work Location:
In person
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