Coordinator - Birmingham, United Kingdom - BID Services

BID Services
BID Services
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
BID Services is seeking an organized and detail-oriented Administrative Coordinator to join our Communication Team.

In this role, you will provide efficient coordination and administrative support to the Communication Team Leader, ensuring high-quality service delivery in line with BID's mission, vision, and values.


Key Responsibilities of the role:


  • Coordinate booking requests adhere to processes to maximize assignment capacity
  • Produce reports to help improve team procedures
  • Deliver excellent customer service to colleagues, clients, freelance interpreters, and external agencies
  • Maintain accurate records and documentation
  • Manage your own workload, prioritizing and organizing shared tasks
  • Conduct quality control checks and participate in a rota for outofhours administrative support
  • Continuously improve your skills and knowledge through training and development
  • Promote BID's services for Deaf people and advocate for the organization in a positive manner

What we are looking for:


  • Strong organizational and administrative skills
  • Excellent communication and customer service abilities, both verbal and written
  • Experience in using webbased CRM systems
  • Ability to work independently and as part of a team
  • Commitment to delivering highquality work and continuously improving processes
  • British Sign Language Level 2 or a willingness to work towards this

What we offer:


  • Min 24 days Annual leave Plus Bank Holidays (increasing with service)
  • Flexible TOIL scheme
  • Hybrid working
  • Training opportunities
  • Continued personal development programs
  • Health and Wellbeing schemes
  • Employee Assistance Program

Job Types:
Part-time, Permanent


Pay:
£22,069.00 per year


Benefits:


  • Health & wellbeing programme
  • Language training provided
  • Sick pay
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Experience:


  • Administrative experience: 1 year (preferred)

Language:


  • British Sign Language (preferred)

Work Location:
Hybrid remote in Birmingham
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