Dcs Contract Support - Leeds, United Kingdom - CBRE

CBRE

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Posted- 18-Jan-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- Leeds - England - United Kingdom of Great Britain and Northern Ireland

Job Title:
Contract Support, Data Centre Solutions

Location:
York, United Kingdom

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide.

Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.
Purpose of the Job

The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit.

Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.
Key Responsibilities

Determine the nature, priority of faults based on information provided by the client
Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
Managing the supply chain and drive them to attend within required SLA's
Driving the engineering team to attend to all callouts within required SLA's
To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
Raise and assign work orders to relevant resources
Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
Promote and maintain CBRE culture throughout teams
Monitoring calls received from the customer through to call completion and updating records
Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.
Ensure QHSE documentation is maintained and readily available using company systems
Manage system as a key user on site including PPM records, reactives and reporting
Promote and maintain company culture throughout the team
Maintain people records such as new starters, leavers, general staff changes, contact details, etc
Effective communication with all levels of internal teams and external customers
Familiar with daily operations and the specific scope of the contract
Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager

Experience, Knowledge, Skills and Abilities

Education

Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.
Education to A-Level/HNC standard would be beneficial

Training

Very proficient in the use of Outlook, Word, Excel, Access and
PowerPoint. Excel skills to include basic functions, vlookups, etc.
Experience of using Dynamics, Concept, Maximo.

Experience

Experience of a similar customer facing role in a mediumsized business.
Welldeveloped communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.