Business Support Administrator - Morley, United Kingdom - Pinnacle Group

Pinnacle Group

Verified Company

Morley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Support Administrator - Control Room HYBRID (2909)
:

Overview:

Ref:

2909

Salary:

£24, £24,116.40/annum

Location:

United Kingdom
England
Yorkshire and the Humber
West Yorkshire
Morley

Contract Type:

Permanent

Posted:

05 September 2023

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes.

Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

AM Services Group, part of our FM business delivers Facilities Management to Retail Schemes, Manufacturing plants and Tenanted offices.

We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Business Support Administrator - Control Room Operations**AM Services Group is looking for an experienced, enthusiastic, and self-motivated Business Support Administrator, it's a Full-time Permanent role working 4 days on 4 days off with a mixture of days and nights 12 hr shifts covering 6 am - 6 pm and 6 pm -6 am, Hybrid working with some home working and working in our offices in Morley, Leeds. The role comes with a company laptop and mobile phone.

Duties/Key Responsibilities

To be successful in this role, you will need to be flexible and adaptable and be able to work well within a team.

You must be self-motivated to work independently and enjoy looking for ways to continuously improve processes. You will need to be IT competent and be able to demonstrate a proven track record both in administration and customer service

To make sure our internal rota management system is kept updated and continuously monitored for check calls and book on calls.
Good organisation and time management skills, who can build strong relationships with team member and client networks.
Ensure that all blow outs and sickness are reported on both Timegate and Cascade, report to the relevant manager.
To manage agency and subcontractor bookings and raise POs for invoicing.
To manage sickness and absence on Timegate

- & Cascade *.

To manage consumables, non

- consumables and uniform orders via AM process.

To compile weekly monthly Timegate reports as requested.
To keep Timegate updated with site and employee data and relevant information, inc starters, leavers, contractual changes.
Loading employee rota information onto our Timegate management system.
Ensure queries/complaints are escalated to the relevant management team and any required reports are completed.
To update and manage the escalation protocol via AMSG documentation and Timegate.
To support Managers with recruitment on INDEED.
To support Managers with iHasco training management.
Report on all Health and Safety issues in accordance with company guidelines
Creating and maintaining a variety of documents including letters, records and registers using Word, Excel and Databases.
Getting involved in a broad range of activities as our business grows. This will involve supporting HR, Payroll, Accounts and Safety.
Answering the phone
Support the Operation team on any administration duties
Supporting the business support team in other areas

KEY
Timegate - Management Software for Service Contractors

Cascade - Staff Management and Payroll System

Skills Required:

Strong Administration Skills
Excellent communication and interpersonal skills
Strong IT Skills an expert user of all Microsoft packages, with focus on Excel
Excellent organisational and time management skills with attention to detail and efficient task prioritisation
Knowledge of payroll systems and planning and managing rota for core hours and extended hours
Answering the phone
Support the Purchase Ledger Function
Experience within recruitment would be an advantage
Ability to manage your own workload and supervise the work of others concurrently.
Excellent interpersonal, oral and written communication skills
Flexibility and adaptability to changing workloads

Contact information:

AMS Group HO Mock