IT Support Engineer - Shirley, United Kingdom - Initialize

Initialize

Verified Company

Shirley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Support (1st / 2nd line) - ideally commuting distance to Birmingham, Manchester, Bristol, Leeds, London, Crawley or Cambridge - £2- 30k + £5k car allowance.

Skills/experience

2 years + experience in a similar role is essential, including the provision of desktop support in a Windows environment working to SLA's
Experience or knowledge of operating within an IT ticketing system would be beneficial
Good operational and technical knowledge and understanding of
Microsoft Office 365, Windows, Azure, Windows Server, and M365 Exchange packages:
Experience of installing, maintaining, commissioning and repair of IT systems, software and hardware.

Role

To ensure effective onsite 1st and 2nd Line Support
To install and configure hardware and software components to ensure usability
To maintain the IT fixed asset register
Visit and floor walk all national offices
To be the first point of escalation from the service desk
To train users as required on all hardware and software
To perform new system builds, images, upgrades, and repairs for Windowsbased desktops/laptops, iPads, and iPhones
To participate in projects involving the configuration, deployment and user training of various hardware/software solutions including both desktop and mobile device software
To maintain and manage company data within an D365 environment, including Intune, Azure AD, Power Platform, SharePoint, and OneDrive
To monitor networking equipment and servers