Customer Service Administrator - Bodiam, United Kingdom - GreenBlue Urban

GreenBlue Urban
GreenBlue Urban
Verified Company
Bodiam, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Maternity Cover - Sales Support Administrator


We are looking for someone to join our customer service team on a maternity cover contract starting from July/August 2024.

The contract will be for an initial 6 month period but may be extended up to a maximum of 12 months.


Department/Group:

Operations


Location:

Bodiam, East Sussex, TN32 5BS


Position Type:

Full time 08:00 to 17:00 - 1 Hour Lunch


Benefits:


Holiday Allowance - 20 days per annum plus bank holidays, increasing each year of service up max 25 days


Health Cash Plan - Providing cash back on a range of everyday healthcare costs as well as additional discounts and benefits.


Bonus - Discretionary monthly bonus post completion of probationary period dependant on achievement of business and personal performance targets.


OVERVIEW
To successfully support the Sales & Operations Departments with administrative tasks associated with the processing of customer sales orders.

Organising and prioritising workload, with the overall aim of providing exceptional customer service each time, every time and winning 'customers for life'.


  • A positive 'can do' attitude, selfmotivated and driven.
  • Excellent attention to detail and accuracy
  • Humility, respectful & courteous.
  • Confident, robust and comfortable to challenge customers whilst remaining polite.
  • Ability to work under pressure on occasion
  • Reliable and well organized
  • Efficient time management
  • Ability to learn and adapt quickly.
  • Clear and concise communication qualities including excellent verbal and written communication.
  • Ability to work well alone and as part of a team.
  • Able to multitask, prioritise, manage time effectively, use own initiative.
  • Eager to contribute to the expansion of the company.

ROLES AND RESPONSIBILTIES

  • Processing customer orders, in an efficient and timely manner. Entering the order onto the Business Central ERP system, liaising with the customer for any necessary amendments and to resolve any discrepancies, passing to the Warehouse for dispatch and monitoring through to delivery.
  • Answering and handling phone enquiries from the main office line, including giving details of product information, stock levels, cost enquiries, basic technical advice on the products and customer complaints.
  • Passing calls to colleagues and taking and passing on messages when required.
  • Working closely with both the Sales and Operations departments to understand if customers require on site support with their projects, arranging attendances by technical GBU staff as and when required.
  • Following up with customers to understand how they found their experience with GreenBlue Urban to allow us to better understand how we can improve our services in the future.
  • Obtaining Proof of Delivery forms and chasing up ETA's with hauliers and carriers both over the phone and on
portal websites.

  • Handling online chat enquiries though the TAWK system.
  • Monitoring and management of back orders and order call offs seeing these through to delivery of goods to the customer.
  • Arranging collections with customers of incorrect or surplus stock from site for restocking.
  • Supporting the Customer Service team leader with regards to export paperwork and logistics including Creation and processing of export commercial invoices and packing lists, distributing to the hauliers.
  • Gaining and maintaining a good level of understanding of the full GBU product range, training provided.
  • Daily issuing of sales invoices following the shipment of goods from the warehouse.
  • Keeping the Business Central ERP system up to date with accurate information, continual data cleansing.

SKILLS & EXPERIENCE

  • Skilled in Microsoft Office Suite.
  • Confident and polite telephone manner.
  • Used to dealing with customer issues and is not easily phased by them.
  • Excellent written and verbal communication skills.
  • Problem solver.
  • Good attention to detail with an ability to perform well under pressure.
  • Experience of backoffice logistics, understanding the processes involved in moving stock around.
  • Experience of processing export paperwork would be advantageous but not essential.
  • Experience working with a CRM ideal but not essential
More jobs from GreenBlue Urban
See all jobs of GreenBlue Urban