Customer Service Representative - Sheffield, United Kingdom - Rotor Clip Ltd

Description

About us

At Rotor Clip, we pride ourselves on being a global leader in the manufacture of retaining rings, wave springs and hose clamps.

With production in the United States and Czech Republic, and an extensive worldwide network of sales offices and warehouses, we're able to supply and meet all our customer's requirements.

Our UK location offers a collaborative and friendly work environment:

• Monday to Friday, full-time hours, with an early finish on Friday
• Full onthejob training.
• Exposure to various aspects of office administration and business operations.
• Opportunities for professional development and growth within the company.
• Regular social events

Customer Service Representative

Do you have internal sales or customer service experience and want to develop your skills at a global engineering company? Rotor Clip Ltd is on the lookout for a motivated and enthusiastic individual to join our UK-based team

You will be an integral part of our UK Customer Service team, supporting various departments in day-to-day tasks.

Your duties will include:

• Provide excellent customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
• Perform data entry tasks accurately and efficiently.
• Analyse customer needs and recommend appropriate products or services.
• Upsell products or services to maximize sales opportunities.
• Communicate effectively with customers, ensuring clear understanding of their needs.
• Maintain a high level of phone etiquette when interacting with customers.

Skills:

• A team player
• Strong communication skills, both verbal and written.
• Excellent telephone manner and active listening skills.
• Attention to detail and ability to analyse customer information.
• Excellent organizational and time management skills.
• Eagerness to learn and a positive, cando attitude.

Note:
Full system and product training will be provided. This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by the supervisor.


Salary:
£21,500.00-£23,500.00 per year


Benefits:

• Casual dress
• Company events
• Company pension
• Onsite parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location:
In person

Application deadline: 09/02/2024


Reference ID:
LTDCS2401