Security Co-ordinator - Holmrook, United Kingdom - Mitie

Mitie

Verified Company

Holmrook, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job objectives and responsibilities
The main role of the Security Co-Ordinatior is to schedule officers into shifts to ensure we meet KPI needs

Co-ordinators are the key to the success of the security team and must ensure:

To ensure NWS Site external and internal policies are followed and a full knowledge of these policies.
Team administration and rostering 8 weeks in advance and then daily if any gaps occur
Keeping up to date and organising any training required with the support of soft services manager
Resolve more complex queries using experience and knowledge referring any complaints about security practices, to the GFTL
Ensuring health, safety, fire and security checks are carried out efficiently during their tour of duty
Carry out the appropriate "competency checks" of all personnel as required, ensuring that a record is kept in accordance with the training instructions

It is essential that all personnel fully demonstrate commitment to Mitie Values and the CSE Objectives of Security / Safety, Quality, Delivery, Cost and People.

Main duties

Work alongside GFTL during day shift to provide immediate cover and/or assistance during business hours as and when required.
Be flexible and ready to commence work either online, as an officer or a team leader while on shift.
Move onto night shifts or alter their shift rotation where demand is required, to support operations
Coordinate schdueling of teams, 8 weeks in advance. Effectively forecasting for annual leave and additional work while liaising with our resilience streams to request additional resource.
Attend and fully participate in training and MiReview activities.
To use own initiative in the completion on any delegated tasks
Complete daily audits and competency checks, ensuring standards are met, effective documentation and reporting is achieved and training requirements are highlighted.
Carry out any training required for Security officers or organise and plan this in with support from SSM
Ensuring the appearance and the functionality of Security areas are at a high standard, and the necessary equipment is present and in order to create a professional environment and an efficient and compliant service.
To effectively communicate operational concerns and daily reports to the SSM
Monitor and maintain Officers competencies, raising any areas of concern to the SSM
To assist the SSM as and when required.
Adhere to Quality, Safety, Health and Environmental policies and procedures on site and to MITIE's policies and procedures.
To be flexible in approach to work patterns and systems to maintain the standards required
To undertake additional duties in line with capabilities as and when required.

Person Specification

Excellent leadership and people skills, including the ability to inspire others to contribute their best, and create a culture which is tolerant and open to new ideas.
First class customer service skills

- able to demonstrate experience of building effective, lasting professional relationships with customers.

Excellent communication skills able to give clear, constructive feedback; develop two way communications and deliver difficult messages in a sensitive and tactful way both to individuals and teams.
Excellent observation skills with an attention to detail that ensures all security protocols and regulations are adhered to.
Thorough, detailed, and up to date knowledge of all Security Instructions and protocols.
IT literate in basic software packages such as Microsoft Office and Outlook.
Excellent resource allocation skills, able to anticipate problems and the needs of the customer and react quickly to any demands of the service.
Logical thinker with a meticulous eye for detail possibly in high pressure situations.
Investigatory and report writing skills, able to decipher a sequence of events or circumstances and report on any findings.
IOSH certified.
Fully trained to GFTL Training standards
Monitored worker trained with good knowledge of the internal active areas of NWS site

Working within the Mitie values and behaviours

Value

How we behave

Excel - We work with each other to achieve the best for our clients and our colleagues. We take pride in our roles and are committed to building great relationships with everyone we work with.