Supporter Services Officer - Cardiff, United Kingdom - The Welsh Rugby Union

Description

Acting as the first point of contact for all customers engaging with the WRU Group in relation to stadium ticket sales, customer service enquiries & complaint resolution. The Supporter Services Officer will deliver a first class and proactive customer service on behalf of the WRU Group/Principality Stadium.

**The Person**

We are looking for someone with a passion for delivering world class customer service in a sales/retail environment.

Experience providing customer service via phone, face to face and online would be essential.

**The Role**
- Act as the first point of contact for all inbound and outbound ticket sales & queries on behalf of the WRU Group /Principality Stadium.
- Providing customer services support to deal with sales, general queries, and complaint resolution in relation to multiple products and services.
- Provide supplementary service delivery for debenture enquires, official members, stadium tours and third-party events.

**WRU Requirements**

The WRU require that individuals are proficient in IT skills, specifically Microsoft packages. Excellent written and verbal communications are essential, along with the ability to build strong relationships with internal and external stakeholders.

Ability to communicate through the medium of Welsh and a Valid UK Driver's License is desirable.

**The Perks**

As a permanent member of the WRU Group, you will have access to our full range of employee benefits, including:

- Salary Sacrifice Pension (5% employee contribution, matched by WRU)
- Life assurance scheme
- WRU Group Ticket Allocation
- Employee assistance programme
- Team Tactics - hybrid working arrangements
- Free stadium parking and gym
- WRU Group store and tour discounts
- WRU Group partnership offers
- Eye Care Voucher Scheme
- Cycle to Work Scheme

**Our Values**

The WRU Group are committed to developing a culture whereby all employees are equally valued and respected. Our aims, together with our vision and mission, are underpinned by our core values and beliefs which embrace: Integrity, Excellence, Success, Courage, Family & Humour.

**Inclusion At The WRU**

The WRU Group are committed to providing a Jersey for All. This includes the people who work for and with us. We are ambitious about providing a people first culture where everyone can belong, be heard and respected. We are happy to talk to you about our Equality, Diversity and Inclusion Plan and you can also read more about our commitment in our Equality, Diversity and Inclusion Policy.

**Diversity monitoring**

We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve.

To continue to do this we need your help in filling out a short monitoring form.

You can select 'prefer not to say' if you would rather not answer any question.

Gweithredu fel y pwynt cyswllt cyntaf ar gyfer pob cwsmer sy'n ymgysylltu â Grŵp URC mewn perthynas â gwerthiannau tocynnau stadiwm, ymholiadau gwasanaeth cwsmeriaid a datrys cwynion. Bydd y Swyddog Gwasanaethau Cefnogwyr yn darparu gwasanaeth cwsmeriaid o'r radd flaenaf a rhagweithiol ar ran Grŵp URC/Stadiwm Principality.

**Y PERSON**

Rydym yn chwilio am ymgeiswyr sy'n angerddol am ddarparu gwasanaeth cwsmeriaid o safon fyd-eang mewn amgylchedd gwerthu/manwerthu. Mae'n hanfodol bod gan yr ymgeisydd brofiad o ddarparu gwasanaeth cwsmeriaid dros y ffôn neu wyneb yn wyneb.

**Y RÔL**
- Gweithredu fel y pwynt cyswllt cyntaf ar gyfer yr holl werthiannau tocynnau i mewn ac allan ac ymholiadau ar ran Grŵp URC/Stadiwm Principality.
- Darparu cymorth gwasanaethau cwsmeriaid i ymdrin â gwerthiannau, ymholiadau cyffredinol, a datrys cwynion mewn perthynas â sawl cynnyrch a gwasanaeth.
- Darparu gwasanaeth atodol ar gyfer ymholiadau dyledeb, aelodau swyddogol, teithiau stadiwm a digwyddiadau trydydd parti.

**GOFYNION URC**

Mae URC yn mynnu bod gan unigolion sgiliau TG, yn benodol pecynnau Microsoft. Mae sgiliau cyfathrebu ysgrifenedig a llafar rhagorol yn hanfodol, ynghyd â'r gallu i feithrin perthnasoedd cryf gyda rhanddeiliaid mewnol ac allanol.

Mae'r gallu i gyfathrebu trwy gyfrwng y Gymraeg a Thrwydded Yrru Ddilys y DU yn ddymunol.

**Yr oriau cyffredinol ar gyfer y rôl hon fydd dydd Llun i ddydd Gwener 9am-5pm. Bydd disgwyl i ymgeiswyr weithio ym mhob digwyddiad stadiwm a bydd TOIL yn ôl am yr amser ychwanegol hwn.**

**Y MANTEISION**

**Fel aelod parhaol o Grŵp URC, bydd gennych fynediad at ein hystod lawn o fuddion cyflogeion, gan gynnwys**:

- Pensiwn Aberth Cyflog (cyfraniad cyflogai o 5%,cyfraniad cyfatebol gan URC)
- Cynllun yswiriant bywyd
- Dyraniad Tocyn Grŵp URC
- Rhaglen cymorth i weithwyr
- Tactegau Tîm - trefniadau gweithio hybrid
- Parcio stadiwm a champfa am
- Gostyngiadau siop a theithiau Grŵp URC
- Cynigion partneriaeth Grŵp URC
- Cynllun Talebau Gofal Llygaid
- Cynllun Beicio i'r Gwaith
- Gostyngiadau Gwestai'r Celtic Collection

**Ein Gwerthoedd**

Mae Grŵp URC wedi ym