Impact Coproduction Lead - Mapperley, United Kingdom - Nottinghamshire Healthcare NHS Foundation Trust

Nottinghamshire Healthcare NHS Foundation Trust

Verified Company

Mapperley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Operational Provide effective support and support mechanisms for people who use secure care services to engage in coproduction, decision making and delivery activity of IMPACT.

Provide information and advice to people who use services and carers relating to the coproduction and delivery of IMPACT commissioning, taking into account any communication barriers which may hinder this process when dealing with difficult or complex issues.

Using coaching and training skills to engage with provider leads to help develop the confidence and capability of secure care service users and family members, enabling them to participate in a wide range of operational and strategic groups.

Where secure care service users and family members are unable or unwilling to participate in person, the post holder will organise meetings and groups to collect the views of potentially excluded voices in line with our health inequalities strategy, so that they can be fed into relevant forums to inform developments.

Accurate record keeping of all activity with people who use services and family members.

Assist the IMPACT Clinical Lead, Coproduction and Communications Manager and IMPACT wider hub team in the preparation and maintenance of reports for IMPACT board and partnership meetings, information for IMPACT intranet/internet pages, newsletters and briefings.

Establish and maintain effective links with all our providers coproduction / engagement and involvement leads and with the five East Midlands integrated Care Systems.

Assist provider staff to identify potential solutions to any barriers to engagement / co production.

To consider a wide range of views and options surrounding lived experience and be able to make recommendations at a strategic level ensuring representation of a broad service user base.

Maintain registration with the appropriate professional body where applicable and comply with the Trust and Provider Collaboratives relevant code of conduct, standards of professional practice and values.

Fully participate in the management and if relevant clinical/professional supervision sessions relevant to the role, as required by the Trust.

Fully participate in annual appraisal and appraisal reviews.

Communication Key expectations for this role are to: Provides and receive complex information, in a format that is understandable by the person receiving it. Communicate with a wide range of key stakeholders, using motivational skills to ensure coproduction as a mechanism to embed lived experience in our commissioning decisions. Communicates in a way which recognises differences and ensures that people feel included and their individual communication needs are met. Use advanced communication skills of persuading, motivating, negotiating, coaching and other interventions with a wide range of stakeholders at all levels of the organisation as a mechanism for embedding lived experience and coproduction.

Communicate in a manner that validates and respects individuals with lived experience. Contribute to publications and conference presentations in relation using lived experience. Liaise with other Provider Collaboratives in the East Midlands and wider. Communicate sensitively around complex issues within a culture where resistance may be present.

Communicate sensitively with people who may be experiencing complex mental health difficulties on a one to one or group basis.

Encourage cooperation and collaborative working to improve services/performance where there may be resistance to change, barriers to understanding or acceptance.

Delivers presentations routinely.

Ability to establish and maintain information networks Knowledge, Training & Experience Specialist knowledge and understanding of the national and local drivers for patient and care experience.

Specialist knowledge and awareness of own lived experience and recovery journey. Sound knowledge of the principles of peer support. Sound knowledge of the principles of coproduction. Lived experience of mental health, learning disability or autism.

Experience of secure care services as a service user is desirable but not essential. Experience of co-production and or peer support. Experience of working alongside other service users.

Experience of positively sharing own life experiences and personal recovery journey with service users, carers and staff to promote recovery principles.

Proven experience of supporting and facilitating group sessions to deliver outcomes.

Experience of analysing views and opinions from a variety of sources (people or written) and presenting a balanced summary of these views in a written or verbal format.

Proven experience of attending formal meetings. Experience of organising events, meetings or equivalent in a paid or unpaid capacity.

Analytical & Judgement Skills Able to listen to a person without prejudice.

Ensure that the patients welfare is always at the forefront of their mind, and to know when and who to highlight concerns to.

Planning and Organis