Customer Service Representative - Reading, United Kingdom - Plantmade Limited

Plantmade Limited

Verified Company

Reading, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PLANTMADE is a fast-growing DTC wellness brand leading the way in the product development, manufacturing and sales of unique, results-based Ayurvedic wellness products.

This is an exciting opportunity for an energetic, motivated individual to join a fun, relaxed but efficient working environment.

HYBRID
WFH/Office (12 days in Office pw) | Shift Work Days / Nights / Some Weekends_

This is a "hybrid" role based in Reading.

Customer Success Representatives at PLANTMADE are the point of contact between the customers and the brand. You will get to know our customers better than anyone in the business.

You're a people person. Someone who is a master of listening with empathy and creative problem solving.

You'll use your specific product knowledge to suggest the best solutions we have to offer and help influence sales, and you'll use your initiative to offer resolutions to any issues as quickly and efficiently as possible.

Job responsibilities:

Communicate in a clear, friendly and courteous manner using appropriate language and tone of voice.
Issue replacement items and refunds when necessary
Demonstrate high levels of empathy and understanding
Monitor and respond to customer SMS and Phone Calls
Log customer call data and create customer contacts
Notify operations of new/ unexpected issues customers report
Resolve customer issues quickly and effectively.
Familiarising yourself with the latest brand information and offers.
Weekly reports/updates to Ops on performance, customer insights and issues.

Benefits