Client Services Representative - London, United Kingdom - Inventum Group

Inventum Group
Inventum Group
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Job title:
Client Services Representative - French Language


Job type:
Permanent


Reports into:
Lead Client Services Manager


The company:


Our client are a global FinTech organisation with over $7bill in revenues and are recognised as a market leading partner with world leading companies and financial organisations.


Our client drive business transformation for their clients with solutions for increasing client engagement, navigating risk, maximising efficiency and generating revenue growth.


The role:


  • Building an effective and professional working relationship with your client base and delivering a world class service at all times.
  • Keeping abreast of local market updates and changes in regulation and market practice and sharing knowledge with clients/staff internally where applicable.
  • Tracking client issues/requests and monitoring progress through to successful completion.
  • Taking ownership of and tracking ongoing and complex enquiries with various internal departments to ensure the actions are completed and the appropriate responses are closed out with the client.
  • Producing reports for clients based on systematic and manual output.

About you:


  • Typically requires a minimum of 23 years of experience in client service and / or sales related role.
  • Excellent written and verbal communication skills with proficiency in English and French.
  • Experienced and passionate about driving high client satisfaction results and overall client advocacy.

D&I:

Inventum Group is acting as an Employment Agency in relation to this vacancy.
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