Assistant Legal Support Team Leader - Southampton, United Kingdom - Tate

Tate

Verified Company

Southampton, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Assistant Legal Support Team Leader - £28,000-£30,000 - Southampton - Full time hours - Hybrid role working from home 2 days a week**We have a new and exciting opportunity working for a global professional services company who have offices in Southampton. You will need to have a strong background in legal management, and be able to handle a multitude of tasks on a daily basis.

You will be responsible for supporting the Team Leaders with the day-to-day line management and process management, driving performance and ensuring that all Client and internal SLAs are met.

Alongside this you will also be supporting with the management and monitoring of workflow in the teams and ensuring a quality service is provided to both external and internal customers.

The Assistant Legal Support Team Leader duties include:

To be the point of contact for all queries and issues
Supporting the Team Leaders with first level line management tasks, dealing with absence reporting, holiday requests, etc
Support with the recruitment and integration of new starters into the teams and offices ensuring a full training programme is provided and followed up with access to all reference materials
Support with process changes, working with other departments and providing feedback
To collate and provide daily statistics / reports as required for reporting to the Legal Support Manager / Team Leader
Ensure work flows are prioritised accordingly
Investigate SLA breaches and identify flaws in the process and suggesting possible resolutions
Act as the IT liaison for errors and issues, working with the IT Service Desk and Team to ensure satisfactory and timely resolutions

Key skills and experience

Strong legal management background
Detailed knowledge and experience of file opening utilising all internal systems
Ability to see the wider picture and assess the impact of issues, decisions, and changes on the business to ensure an holistic and joined up approach
Client/customer focused approach with the ability to build and maintain relationships with key internal stakeholders
A strong people manager with the ability to become a trusted leader to the legal support team and the goto person for the Partners and business
Able to work under pressure and prioritise workload in accordance with time constraints, taking responsibility for team workloads

Tate is acting as an Employment Business in relation to this vacancy.