Receptionist - Worksop, United Kingdom - The Dental House
Description
The Dental House is looking for a part time receptionist to join our team
Our goal is to offer each and every patient an experience that exceeds his or her expectations - combining excellent clinical skills and outstanding customer service, in an atmosphere that is warm, friendly and relaxed.
Working week
Monday half an hour unpaid lunch break)
Wednesday half an hour unpaid lunch break)
Friday
22.5 hours per week
Permanent position will be offered after successfully completing 3 months probation
Rate of pay will be discussed during the interview.
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
Employment duties
- Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
- Establish and maintain productive working relationships with all members of the dental team
- Liaise with the practice manager on all matters concerning administration, pay and service conditions
- Assist with the supervision of the trainee receptionist in the practice
- Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work
Key tasks
- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Keep patients informed of any delays
- Notify dentists/hygienists of patients' arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- Prepare patient records and day sheets for each dentist hygienist and therapist.
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- Maintain the patient records to ensure they are completed correctly before filing them securely Follow computer procedures to ensure that patient records are properly maintained
- Carry out routine housekeeping procedures on the computer, including undertaking regular backups in line with practice policies
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Keep the office, patient's toilet and reception area tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
- Provide feedback on the performance of the trainee receptionist that you supervise
- Assist throughout the practice and perform such other tasks as reasonably requested by the principal
- Attend all practice meetings as requested
About the employer
Mr I W Rogerson & Mr R A Hardy
Job Types:
Permanent, Part-time
Benefits:
- Free parking
- Onsite parking
- Sick pay
Schedule:
- Holidays
- Monday to Friday
- No weekends
- Overtime
Ability to commute/relocate:
- Worksop: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location:
One location
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