Commercial Account Handler - Coventry, United Kingdom - Edwards Insurance Brokers

Description

Company Name:
Edwards Insurance Brokers


Location:
Meriden, CV7 7LJ


The role:
Commercial Account Handler (hybrid working). Permanent position.

Working Schedule:
Monday to Friday, 9am - 5pm.

Client system:
Acturis (use of the Acturis system is preferred, but no essential).

This is an exciting opportunity to join an established, family run business based in Meriden handling a book of commercial clients.

The position is ideal for someone with a commercial insurance background to work within our existing business team, handling renewals.

Some key objectives and responsibilities include:

• Ensuring accuracy, efficiency and professionalism when dealing with both client and insurer and conducting related administration work: New business, Renewals, Mid Term Adjustments, Queries, Premium financing arrangements
• Ensuring all business activity fully complies with FCA regulation and company procedures
• Handling any complaints in accordance with regulation
• Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times
• Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance
• Actively secure renewal business by rebroking existing business to ensure the client is presented with the most suitable and costeffective cover
• Identify and deliver or where appropriate forward appropriate crossselling opportunities
• Conduct learning, training and assessment exercises

Skills required:

• Previous experience working in a Commercial insurance environment is essential
• Insurance qualifications are not required, but if you have none, a desire to work towards at least attaining the Cert CII
• Excellent telephone manner and good communication skills
• A desire to learn and develop
• Experience using Acturis is preferred, but not essential
• Organised and the ability to multitask
• A good understanding of the compliance requirements of the role
• Excellent customer service skills

Rewards & Benefits:

• Competitive salary with annual pay review
• Hybrid working once the training period is over you will benefit from 3 days in the office and 2 days at home
• Auto enrolment into the company's pension scheme
• Group life cover 4 times salary is payable as a result of Death in Service
• All employees can access company paid CII training and examinations, including time off, as well as a paid CII membership
• 25 days annual leave, increasing to 27 days after 5 years' service and 28 days after 10 years' service
• Working within a nice office environment with a supportive caring and positive culture
• Free onsite parking

Job Types:
Full-time, Permanent


Benefits:

• Company events
• Company pension
• Free parking
• Life insurance
• Onsite parking
• Work from home

Schedule:

• Monday to Friday

Work Location:
Hybrid remote in Coventry, CV7 7LJ