Customer Experience Executive - Alcester, United Kingdom - Helping Hands Home Care

Helping Hands Home Care
Helping Hands Home Care
Verified Company
Alcester, United Kingdom

1 day ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Support Office (Alcester)

Do you want to be a part of a company that promotes working in a friendly and supportive environment, where every day is different?

Do you love talking to customers and building relationships both internally and externally?

Would you like to be a part of our ongoing growth journey, to ensure we can continue to support adults of all ages, stay in the comfort of their own homes?


If the answer to these questions is yes, we would love to hear from you


The Customer Experience Team are on a mission to understand what's important to our customers and sharing this insight with the wider business.

After all, who knows us better than our service users?


The Role


You will have the autonomy to plan out your day to ensure you achieve your daily/weekly tasks and be required to support our inbound service line, so having strong organisational skills and an ability to prioritise tasks in a timely manner, is essential.


Hours of work:
Monday to Friday 8:30am - 5:30pm


Salary:
up to £24,000 (dependent on experience)


Location:
Hybrid working, with at least 50% of your week spent in our Support Office in Alcester


To be considered for this role you must have:

  • Previous experience working in a customer service environment is essential.
  • Excellent listening, verbal, and written communication skills
  • Strong organisational skills and an ability to prioritise tasks in a timely manner
  • Have a quality over quantity mindset
  • Be a team player with a positive, helpful, and flexible nature
  • Be able to handle challenging conversations in a calm and professional manner
  • Good Microsoft Office skills
  • CRM knowledge and experience is useful, although training will be provided
And most importantly, be able to make a great cuppa and balance a tray without spilling it, when it's your turn to make the refreshments

Warning:
We may test these skills at interview stage.
More jobs from Helping Hands Home Care
See all jobs of Helping Hands Home Care