Helpdesk Team Leader - Bolton, United Kingdom - Detail2Recruitment

Detail2Recruitment

Verified Company

Bolton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Helpdesk Team Leader - Facilities - Bolton - Up to £28,000

About the Company

We are working with a growing UK Wide Facilities Management organisation who are looking to open a helpdesk in the North of the UK in North Manchester and looking for a Helpdesk Team leader and Co-ordinator for their new offices.

Helpdesk Team Leader - The Rewards

Salary up to £28,000 dependant on experience in a similar role.
Benefits

Helpdesk Team Leader - Requirements

To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
To manage the maintenance office administration systems.
To manage & update computerised PPM and work records.
To ensure PPM work orders are produced via help desk orders and documents.
To manage and produce reports, survey data and general maintenance related business letters.
To input completed work orders and produce associated reports from the database.
To monitor outstanding work orders and produce backlog reports.
To assist in invoice disputes by document preparation and control.
Motivate and manage other Admin staff and manage their training requirements.
Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously.

Helpdesk Team Leader - Responsibilities
To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheetsand service reports.

This role would suit a Helpdesk Team Leader, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant.

**About Us