Security Officer - Gateshead, United Kingdom - QE Facilities

QE Facilities

Verified Company

Gateshead, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

_PREVIOUS APPLICANTS NEED NOT APPLY_

Job Description Security & Facilities Support Officer

Post Title:

Security & Facilities Support Officer Post Reference:

Summary of the Role:
To act as part of a Healthcare Facilities Support Team that delivers portering services, patient Reports to: Security & Facilities Support and staff safety support, car park customer services, crime prevention patrols and Facilities support services.
Supervisor.

Base / Location:

QE Facilities Gateshead

Key Responsibilities Working Relationships & Contacts

To carry out internal and external patrols of all Gateshead Health NHS Foundation Trust premises to deter Develop and maintain a good rapport crime, vandalism and acts of violence against Trust staff and assets. with Service Users
Nursing/Clinical
To respond to all patient and staff safety incidents including major incidents and fire. Staff, Patients and Relatives being polite
Control Room CCTV, including the processing of CCTV data. and courteous at all times.
Switchboard call handling
Ability to work individually and as part
To provide an onsite and offsite alarm response service. of the wider team.
The support and management of clinically related challenging behaviour.
To complete comprehensive incident reports and associated assignment documentation. Maintain confidentiality at all times
To liaise with Police as required for incident management.
To provide escort duties if and when required. Attend staff meetings and
To provide general assistance to all staff, visitors and patients in a courteous and professional manner communication briefs as required.
The operation of all car parking systems including barrier management and first line response fault fixing,

consumable replenishment and the collections of takings.

Report building and equipment defects to ensure remedial action is taken.
Patient transportation
The collection and delivery service for internal and external mail, parcels, supplies, pharmacy items.
Furniture collection and removal.
The storage, distribution and collection of medical devices
The collection of dirty and the distribution of clean linen
The collection and safe storage of site waste

This is intended as a guide to general duties only and is not an exhaustive list. The post holder may be expected to work at any QE Facilities assignment premises and will need to maintain a proactive and flexible approach towards the changing needs of the service.

Job Dimensions:
Performance Measures and KPIs

(problem solving. decision making, impact, resource management including value, working environment, responsible for staff & equipment)

These will be set in discussion with the job holder. _
Ability to make straightforward decisions on jobrelated issues as an individual and as part of the wider team _KPIs will be set around the following areas: _
Follow site assignment instructions and carryout scheduled tasks as detailed daily/weekly and periodic Achievement of service level agreement
Ability to use own initiative in response to variations in work routine seeking support as necessary targets / patient and customer satisfaction
Demonstrate flexibility in terms of work area, and shift pattern to meet the needs of the service Compliance with all externally determined
Ability to record and escalate serious incidents to appropriate managers performance standards / legal licensing

requirements

Team performance against operational plans
Demonstrating corporate values and behaviours

Person Specification:

(Please state Essential (E) or Desirable (D)

Knowledge & Skills:
Experience Qualifications

Healthy & Safe environment including:
Infection Willingness to undertake job related training (E)

Prevention and Control; Safe Working; Lone SIA Frontline or Door Supervisors License (E)

Working; and Manual Handling; Patient and SIA Public Space Surveillance License (D)

Customer Care (D) Full Driving License (D)

Basic knowledge of the law and Use of Force

Legislation.

Patient and client interactions which portray a professional, supportive and caring service (E)
Security procedures and protocols (D)
Constructive team working and participation including multidisciplinary team relationships(E)
Personal organisation and time management with strong attention to detail (E)
Physically able to carry out physical intervention

techniques.(E)

Ability to work independently and use initiative, while being part of a team. (E)

Core Behaviours Staff/Patient/Customer Orientated
Strives for the best in self and others
Committed to delivery of first class service actively promoting service improvement

Communicates positively and enthusiastically
Embraces "one team"
Reliable and punctual
Flexible in approach to role demonstrates a willingness to support a 24/7 service

Leadership Behaviours Manages own performance
Provides direction to less experienced