Customer Experience Executive - Saltburn-by-the-Sea, United Kingdom - Host & Stay

Host & Stay

Verified Company

Saltburn-by-the-Sea, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Experience Executive

Reporting to the Head of Customer Experience you will spend each day working to capture the hearts of our customers.

With a genuine passion for service and problem resolution you will be working within a team of people who thrive from making a positive difference, grasping every opportunity to make someone's day, have a positive outlook, and love a reason to help others.

As a Customer Experience Executive you will play an active role in the day to day operation of the Customer Experience team responding to and resolving escalated issues and/or unique or complex requests from our customers whether that be an owner or guest.

Supporting our owners you will beresponsible for the management and development of Holiday Lettings, property owner communication, and the day to day running of the properties within our portfolio ensuring we meet our legal statutory requirements and

When supporting our guests you will help our customers book holidays, providing them with all the information they need from the time of booking, up to when they go on holiday, continuing to support them if something isn't quite righty, along with investigating & resolving customer complaints.

Are you looking for a new, exciting challenge? If you answered yes, then look no further, a role at Host and Stay is just what you are looking for.

To be considered for this role you
MUST have the following skills:

Ability to liaise with the public and clients in a professional manner.
Be results driven and motivated to work to hit and exceed targets.
Be an efficient communicator with a professional and customer orientated approach.
Complete problemsolving skills, analytical skills, and decisionmaking skills.
In depth ability to understand data and identify trends and patterns from that data.
Able to work unsupervised and on own initiative.
Competent with the use of information technology.
Customer focused and bottom line orientated.
Excellent written and verbal communication skills.
Organised and can prioritise tasks.
Friendly and enthusiastic attitude.
Knowledge of rules and regulations surrounding property management desirable.
Fully understand property management and its financial aspects desirable.
Account management experience desirable.
Good geographical knowledge of the area

Who is Host & Stay?

Host & Stay is based in Saltburn-by-the-sea and provides full service holiday home property management to over 760 properties across the UK.

Host & Stay was born from a love and passion for property, and a desire to lead the change in an age old industry.

Our vision is simple, to help property owners maximise their income, maximise their returns, and reduce their fees and their hassle.

We're on a mission to make the UK one of the most popular, guest centric holiday destinations in the world - but not at the expense of holiday homeowners paying high management fees and seeing very little, if any return on their investments.

We want our customers and communities to succeed and thrive.

We have ambitious plans for further growth and impact, and we need the right people to take this leap with us.

It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring.

After all, we are changing lives, every day, in all that we do.

Why choose us?

The team here at Host and Stay genuinely care about the work we do to transform the lives of our customers and we think this is a pretty big reason to love your career at Host and Stay.

Our people are our best asset, so we want to make sure your wellbeing is the best it can be.

Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.

Job Types:
Full-time, Permanent

Salary:
£22,000

Salary:
£22,000
.00 per year

Benefits:

Casual dress
Company events

Schedule:

Monday to Friday
Weekend availability

Ability to commute/relocate:

SALTBURN-BYTHE-

SEA:
reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (required)

Work Location:
One location

Application deadline: 03/02/2023