Strategic Client Account Manager - Uxbridge, United Kingdom - Pepper UK

Pepper UK

Verified Company

Uxbridge, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Are you an outstanding
Financial Servicesprofessional with broad skills and experience in client engagement as well as a deep knowledge of process, technology, Regulatory Compliance, and other core disciplines?

Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for a
Strategic Client Account Manager.

Join our dynamic and growing team in
Uxbridge.

We are looking for a highly motivated professional with proven capacity to manage internal and external stakeholders and to ensure an excellent customer and client experience.

You will be a critical senior manager working closely with all functions to ensure the outcomes we deliver consistently meet or exceed all internal and client expectations.

Analytical, objective, structured, and statistically driven, the Strategic Client Account Manager will be integral to the ongoing success and maintenance of the overall contractual relationship.

Your key responsibilities as a Strategic Client Account Manager will include:

Strategic senior management of the relationship between the client and PUK cross functional teams, at all levels
Tactically leading the delivery of new or enhanced services driven by, and proposed to the client as a result of a skillset that demonstrates a deep understanding of client and commercial requirements and the ability to articulate and assess the viabilityof such deliveries, harnessing

engagement and commitment from all stakeholders

Leading the conversation and collaborating closely with the internal and client stakeholders to drive performance and enhanced customer and client service outcomes
Leading management of all client interactions including formal and informal Governance meetings
Liaising closely with internal Heads of Function and directors, as required, to ensure dynamic, innovative service delivery is achieved to the mutual benefit of both the client and PUK
Driving innovation for both the client and the firm, coaching and supporting senior operational managers and Heads of Function to lead, drive, and inspire colleagues to adopt a customer and clientfocused culture in all aspects of their role
Prime owner of, and active contributor to Change Management internally and with the client with some P&L responsibility and targets
Principal role in identifying and leading on process automation opportunities to eliminate waste, reduce risk, and positively contribute to an improving cost income ratio and overall increase in the client contract contribution to EBITDA growth
A central role in identifying client data and analytical requirements and driving development of marketleading management information, and delivery methods
Principal accountability for ensuring Regulatory and Compliance obligations is known, understood, and factored into the overall services delivery, takes an active interest in, and remains close to regulatory and corporate developments relevant to the clientas well as to PUK

Essential Skills:

Demonstrable capability to structure and lead meetings effectively
Understands the criticality of constant focus on customer outcomes and the ability to adopt a customerfocused approach to the role
Ability to identify, analyse, and develop solutions to current operational and other functional challenges as well as the intellect to anticipate future emerging requirements, offering thought leadership to the discussion
Highly motivated, articulate, hardworking, and selfstarting individual who thrives on finding solutions, with the skills, attitude, and drive to make a difference
Confident and respectful, but capable and willing to raise positive challenge at all levels of PUK and in the client organisation
The ability to move at pace, manage multiple issues simultaneously, and thrive on challenging client and inhouse environments
Demonstrates a good understanding of regulatory requirements and the impact these have on our client
Awareness of the changes and development in regulation and legislation and the impact these have on the business
Excellent organisational and analytical skills
The ability to build strong positive relationships with clients and colleagues
Identify and maximise revenue generating opportunities by skilful upselling of new and innovative services to clients

About Company We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Throughheavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and alwayspushes for the right outcome, whatever financial journey they're on.

As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities.

You have to bein it to get the full advantage