Temporary Customer Service Administrator - Antrim, United Kingdom - Uform

Uform

Verified Company

Antrim, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As part of our continued growth, an exciting opportunity has arisen within our Customer Services Team at Uform, for a
Customer Services Administrator.

Monday to Friday 9am to 5pm.

About the role:

Key Responsibilities:

Outbound and inbound calls dealt with promptly and professionally
Daily contact with customers providing up to date and accurate information regarding:
Liaise and work closely with all internal departments, communicating clearly any issues to ensure delivery of customer service excellence.
Daily usage of IT systems and procedures to ensure accuracy and making recommendations for continual improvement.
Attend team briefs and meetings.
Compilation of Key Performance Indicators and management reports as necessary.
Ensuring that communication and service levels are consistently efficient and effective.
Any other duties as delegated by Management.

What you'll need to succeed:

The ideal applicant should possess the following key attributes:

Educated to GCSE standard (or equivalent) with a grade C in English and Maths.
Minimum of 2 years' experience working in a sales/customer services role in a high volume based business.
Experience and confidence in liaising with a range of personnel from various disciplines.
Excellent working knowledge of CRM System (Customer relationship management system)
Excellent IT Skills in particular ie Microsoft Office, in particular Excel.
Excellent Communication skills both orally and written
A working knowledge/experience in the use of Sales Logix

A full Job Description and Person Specification are available on request.
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Uform is an Equal Opportunities Employer_

Job Types:
Full-time, Temporary contract

Contract length: 10 months

Salary:
From £19,000.00 per year

Benefits: