Vip Advisor - Stoke-on-Trent, United Kingdom - Vodafone

Vodafone

Verified Company

Stoke-on-Trent, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

VIP Advisor:

Location:
Hybrid - Homebased + 2 days per week onsite at the Stoke Contact Centre

Salary:
Competitive

Hours:
Full time (37.5 hours/weekly - Mon to Sun 8-8)

Be a part of Vodafone UK Contact Centres, where we are aiming to deliver the UK's most engaging digital customer experience.

Putting down the headsets and embracing innovative digital mindsets.

What will you be doing?

Who are we looking for?

Excellent listening and communication skills whether written or verbal
Be able to identify customer's needs and exceed them through the extraordinary level of service
Motivated, engaging and able to work under pressure whilst maintaining a positive attitude
Be an advocate of Vodafone, protecting its reputation and follow our Code of Conduct
Ability to deal with challenging customer scenarios and demonstrate resilience in the face of this challenge
Have a keen attention to detail, be able to multitask, learn fast and adapt to change
Confident when communicating with other departments and stakeholders
Undertake regular learning and development and align with company and FCA requirements

What's in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.

We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.

We're also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies.

We're committed to supporting you throughout every step of your career at Vodafone.

Together we can

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ) under Career Support, for guidance.

Post End Date 27th February 2023