Commercial Loan Servicing Specialist - Uxbridge, United Kingdom - Pepper Advantage
Description
Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for a
Commercial Loan Servicing Specialist with proven experience in customer service and mortgage administration, both in a commercial and regulated loans environment.
As the Commercial Loan Servicing Specialist, you will be working within an established team as a key part of Pepper's operations, receiving ample support to ensure that you are successful in your role.
As a Commercial Loan Servicing Specialist, your main responsibilities will include:
- Effectively handling inbound and outbound customer and third-party calls, offering excellent customer service at all times
- Discussing and negotiating arrears positions e.g. arrangements, capitalisation, loan workouts, shortfall sales etc.
- Monitoring agreed strategies to ensure they are complied with and taking further action in accordance with the primary and special servicing manuals where appropriate
- Creating and submitting referrals to the line manager for all requests outside mandate
- Delivering accurate and timely processing of loan administration activities
- Regular communication with customers and clients
- Conducting all primary servicing activities
Benefits:
- Salary £30,000 £35,000 per annum
- Hybrid working
- Private medical insurance
- Salary Sacrifice Pension matched up to 8%
- 25 days holiday plus bank holidays
- EAP
- Enhanced maternity and paternity
- Wellbeing days
- Volunteering days
- Eye care
- Payroll Giving
- Reward & Recognition Program
- Discounted RAC vehicle breakdown
- Life Assurance
Additional Information:
This position is a hybrid role and there will be an expectation (following an initial training period of approximately three months), of three days a week office attendance.
Essential Skills:
- Experience with buy to let mortgages
- Phonebased customer service experience
- Insolvency/collections
- The ability to understand and appropriately utilise systems and processes for the benefit of debt collection.
- Legal and compliance
- The ability to understand and utilise legislative requirements for the benefit of the organisation.
- Risk
- The ability to assess and mitigate risk for the benefit of the organisation.
- Good knowledge of Microsoft Excel.
- Selfreliant and selfmotivated.
- Able to work within established internal controls and maintain a high standard of quality across all your tasks.
- Detail orientated and able to work to tight deadlines.
About Company:
We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management.
Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.
Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on.
As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities.
You have to be in it to get the full advantageMore jobs from Pepper Advantage
-
Arrears Administration Specialist
Uxbridge, United Kingdom - 1 week ago
-
Arrears Administration Specialist
london (uxbridge), United Kingdom - 1 week ago
-
Underwriting Specialist
Uxbridge, United Kingdom - 3 weeks ago
-
Customer Service Specialist
Hillingdon, United Kingdom - 4 weeks ago
-
Collections Specialist
Skipton, North Yorkshire, United Kingdom - 2 weeks ago
-
HR Administrator
Skipton, North Yorkshire, United Kingdom - 1 week ago