Customer Service Supervisor - Molesey, United Kingdom - March Recruitment

March Recruitment

Verified Company

Molesey, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Supervisor

Location:
East Molesey

Salary:
£30 - £35,000 PA

Duration:
Permanent

Hours: 11.00am to 8.00pm Monday to Friday

To support the head of Customer Services in managing the day to day activities of the entire Customers Service including order processing and order fulfilment.

Key Responsibilities of a Customer Service Supervisor

Managing the Customer Services team on daily activities
Receiving customer orders and processing them onto the ERP system
Resolving any customer complaints
Updating the CRM as required
Answering numerous telephone queries
Receiving orders and acknowledging receipt
Sourcing products
Placing orders with approved suppliers
Ringing customers back with ETA for their order
Monitoring orders placed
Checking goods coming against delivery note and PO
Invoicing
Maintaining process protocols
Monitoring shelf life of stock held on site
Devising telesales activity in order the grow the department

Experience needed:

Three years' experience at supervisory level
Customer service experience is essential in an office based commercial environment
Experience of managing self in a proactive way

General knowledge & Technical skills:

IT Literate
Numerate (GSCE or equivalent level maths)

Personal Skills & Attributes:

Ability to selfmanage and prioritise and plan effectively
Welldeveloped interpersonal skills coupled with an ability to prioritise work
Strong communications skills, both written and oral with the ability to communicate effectively at all levels
Team player, service orientated, supportive and innovative.
Ability to motivate a team
Good 'people skills' for building relationships with colleagues at all levels
Calmness under pressure
Decisionmaking ability