Child Death Helpline Admin Coordinator - Liverpool, United Kingdom - Alder Hey Children's NHS Foundation Trust

Alder Hey Children's NHS Foundation Trust
Alder Hey Children's NHS Foundation Trust
Verified Company
Liverpool, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking for a dynamic and motivated person, to join The Alder Centre and support our Child Death Hepline Volunteer Training & Practice Cordinator at Alder Hey Hospital.

The Child Death Helpline is staffed by volunteers, all of them bereaved.

The helpline is a partnership between professionals and non-professionals working together to provide a professional service to anyone affected by the death of a child of any age.


Smooth administration is vital to the success of the Helpline, in dealing with organising meetings, marketing, recruiting and day-to-day processes.


To assist and support the Child Death Helpline Volunteer Coordinator in the maintenance and development of admin and clerical services for the Child Death Helpline activities by providing modern, professional, administrative, clerical services.

The primary purpose of the role is to ensure day to day continuity and consistency of service provision to all of the service's users and workers.

However, the postholder will also pro-actively identify any areas of improvement and development of administrative and clerical support systems and procedures, consistent with a modern, professional helpline service.


Our values:


We pride ourselves on the quality of our care, going the extra mile to make Alder hey a safe and special place for children and their families.

We are committed to continually improving for the benefit of our patients.

We are open and honest and engage everyone we meet with a smile.

We show that we value every individual for who they are and their contribution.

We work across the Alder Hey community in teams that are built on friendship, dedication, care and reassurance.

Values Based Behaviours

Respect

We show that we value every individual for who they are and their contribution.

Excellence


We pride ourselves on the quality of our care, going the extra mile to make Alder Hey a safe and special place for children and their families.

Innovation

We are committed to continually improving for the benefit of our patients.

Together

We work across the Alder Hey community in teams that are built on friendship, dedication, care and reassurance.

Openness

We are open and honest and engage everyone we meet with a smile.


The post-holder will be fully supportive of the vision, mission, aims and objectives of the Child Death Helpline (CDH) and within their role will support the CDH Volunteer Coordinator in maintaining, developing and promoting a modern, professional and evidence based national helpline service.


In their absence, to cover for appropriate tasks related to the work of the CDH Volunteer Coordinator, including attending meetings where appropriate.

Communication

To organise and minute CDH related meetings.

Planning and Organising Skills

The organisation of training and other Centre activities.


To contact conference organisers for the inclusion of Child Death Helpline information in delegate packs as agreed by the CDH Volunteer Coordinator.

Where appropriate, to supply other materials and organise logistics as directed.


To organise Child Death Helpline meetings, Quarterly Meetings, workshops and training sessions for volunteers and supervisors, and to provide administrative support for meetings as requested.

Responsibility for Financial and Physical Resources


To monitor and accurately maintain financial records as instructed by the CDH Volunteer Coordinator and Head of the Alder Centre Services.

To assist in the general maintenance of the Helpline Rooms.

Responsibility for Human Resources


To assist the CDH Volunteer Coordinator in the recruitment of new volunteers and preparation of material for training sessions, linking with the National Open College Network or other associated body.

Responsibility for Information Resources

The generation of correspondence and reports, when appropriate.


The provision of data reports on different aspects of the Child Death Helpline work, producing reports and statistics as appropriate, for presentation at Management meetings, and other meetings as required.

The accurate logging of Child Death Helpline calls, preparing statistics based on this.

To be responsible for contacting the relevant advertising publications to maintain regular volunteer vacancy advertising.

To be responsible for updating and distribution of volunteer and supervisor lists, rotas and logs.

To be responsible for responding to enquiries for information, sending out appropriate packs or referring to colleagues as required.


To maintain accurate databases of all mail-outs, information recipients and other contacts as instructed and of all child death data as required.

To be responsible for the Child Death Helpline website administration, working with colleagues to ensure this is regularly updated.
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