Head of Allocations and Onboarding - London, United Kingdom - One Housing Group

One Housing Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Head of Allocations and Onboarding
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people's lives, each and every day.

Join our Customer Services team as a Head of Allocations and Onboarding
We're an organisation with strong values.

We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve.

These are what make us such a great team, working together as one to achieve our vision.

The role

We have a fantastic opportunity for someone to join us in the position of Head of Allocations and Onboarding in Camden.

Salary:
£67,500 per annum

Your responsibilities will include:

Strategic leadership of a professional and responsive lettings and onboarding service for all tenures and the management of empty homes with due regard to corporate policy, published guidance, nomination agreements, and regulatory and legislation requirements.
Being responsible for data analysis and reporting on letting activities, ensuring our performance measures enable robust monitoring, and the identification and development of service improvements.
Overseeing the 'onboarding' experience across all tenures, ensuring our processes are efficient and easy for customers and staff to navigate, embracing innovation and maximising digital channels, while ensuring homes are let within agreed timescales and to agreed standards.
Leading, inspiring and motivating the team through a Customer First approach, leading by example and providing mentoring as required to ensure efficient and effective communication to all customers.
Maximising revenue through low void levels, ensuring market and intermediate homes are promoted to attract applicants and properties refusal rates are minimised.
Implementing new strategies, legislation, policies, trends, practices and initiating any changes where appropriate to improve services. Developing innovative approaches to the customer experience and being a proactive champion of the organisation's values and business transformation initiatives.
Implementing and monitoring performance through regular and accurate reports that are clear and concise and support the delivery and continuous improvement of the service.

Advert closing date: 16th April

Potential first stage interview dates: 24th and 25th April
Potential second stage interview dates: 27th April and 11th May

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.

Be educated to A level or equivalent
Have experience of managing a lettings team in a social housing setting
Have good knowledge of relevant legislative and regulatory framework
Have the ability to manage, motivate and provide direction to others to get the job done
Have strong leadership experience, committed to building on recognising potential and able to get the best from your team
Have experience of successful relationships with internal and external partners
Be able to communicate effectively at all levels, producing written and verbal communication that is clear, concise, comprehensive, and accurate.
Have a professional, friendly, honest and open with a positive 'can do' attitude and committed to delivering excellent customer care
Be selfmotivated, performance driven with initiative to assess situations and make decisions quickly and effectively.
Have a good level of IT skills and literacy, comfortable working flexibly

The offer
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Salary: £67,500:

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Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
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Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
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Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
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Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
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Well done With our colleague recognition programme you will know when you've done a #greatjob
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Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
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We're here for you. Our employee assistance programme offers counselling and support for you and your family 24/-
Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
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Experience new things. We offer you a career break after 3 years' continuous service.

About us
As an organisation with a strong social purpose, One Housi